Returns & Refunds
Set out below is a summary of our Returns & Refunds policies, for full details see our Cancellations, Returns and Refunds policy
Products Which Are Not Required
You can return any unused product to us in its original condition for a refund within 30 days of delivery to you. Please note that we may be unable to accept the return of made-to-measure products unless they are faulty or have been damaged in transit.
You can cancel any online order and receive a full refund (including standard delivery charges) at any time before the product is dispatched or within 14 days starting on the day after delivery.
Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the Product to us at your cost within 14 days of the cancellation of your order. You can arrange for the product to be collected, by us or our nominated carrier, or return the product to your local Wickes store for free, with proof of purchase.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.