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The following information covers the basic operation of the Wickes Telephone Order Line. For complete details, please refer to the Wickes website Terms and Conditions.
The Wickes Telephone Order Line is offered in conjunction with the Wickes Transactional Website (http://www.wickes.co.uk). The order line is available Monday-Friday 8:00am - 8:00pm, Saturday 8:30am - 5.30 pm and Sunday 10am - 4pm.
All orders made via the Wickes Telephone Order Line (0330 123 4123) are placed by one of our customer representatives on behalf of our telephone customers.
Telephone orders can be placed from any land, mobile or internet telephone line, but deliveries can only be made to addresses within mainland Great Britain.
Telephone and online orders can be delivered to alternative addresses to the one registered on your debit or credit card, upon passing the relevant security checks.
Orders are filled at our discretion and we reserve the right to decline any order for any reason.
Any item that is offered for sale via the Wickes website is available to order via the Wickes Telephone Order Line.
Delivery schedules for products ordered via the Wickes Telephone Order Line are identical to those of the Wickes website - we offer next-day delivery on 1000s of standard and big & bulky products (depending on postcode).
Deliveries cannot be made to remote or off-shore locations, including but not limited to the Inner and Outer Hebrides, Shetland, Orkney, Isle of Wight, Isle of Man. Please refer to our Delivery Information page for full details regarding delivery schedules and coverage for all product types; 'standard', 'big & bulky', 'big & bulky 7-day' and 'supplier delivered' products.
Products with extended lead times ('supplier delivered' and 'big & bulky 7-day' products) ordered via the telephone order line will remain subject to those lead times. Extended lead times are included within the product details of each affected product and can be identified with a 'BB7' logo for 'big & bulky 7-day' products, or any of the following 'supplier delivered' product logos:
Our customer service representatives will make every effort to inform customers when they have ordered a 'supplier delivered' product with an extended lead time. All arrangements for final delivery of such products is the responsibility of the individual supplier. Upon receipt of your telephone order, our partner supplier will contact you to arrange a convenient delivery date and time.
Products delivered directly from our partner suppliers are NOT eligible for Morning delivery or Saturday delivery.
The cost of your delivery depends on the type of product you order.
For 'standard product' orders over £50, next-day delivery is free (if you order Monday-Thursday before 6pm). For 'standard product' orders under £50 delivery is only £5.95.
For Big & bulky orders over £300: next-day delivery is free (if you order Monday-Thursday before 6pm). For 'big & bulky' orders under £300, next-day delivery is only £25.
See the section below for morning and Saturday delivery charges.
Ask your advisor if you want more information on delivery charges, or refer to the product detail page of the product you wish to purchase on the Wickes website.
Morning deliveries are available for no extra cost. Saturday deliveries cost an addtional £5. Whether these delivery options are available for your order depends on your location and the type of product you order (for example, big & bulky products are not available for morning delivery), so please ask your advisor or visit our Delivery Information page for more details.
Customers who register with the Wickes Telephone Order Line are also registered with the Wickes website. Customers wishing to take advantage of the facilities offered by the Wickes site are invited to sign in using the same e-mail address used to register with the telephone order line. User passwords may be requested by clicking the 'Forgot your password?' button in the website's Register/Sign in page.
Wickes' customer services representatives always endeavour to offer accurate, up-to-date information in regards to our products and delivery service. The information provided by our representatives is provided 'as is', without any conditions, warranties or other terms of any kind.
We will try to ensure that the Wickes Telephone Order Line is available 100% of the time for our customers. However, we shall not be liable if this service is unavailable at any time and for any period, irrespective of the reason.