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Easter Delivery Schedule for orders placed online

Please Note: Due to current demand for Big & Bulky deliveries there will be occasions where we will not be able to deliver Big & Bulky orders Next Day. You will be contacted by phone or Text by your local Delivery Centre who will schedule your order on the first available delivery slot.

  Expected Delivery Date
Order Day Order Date Standard Products Big & Bulky
Wednesday 16th April before 6pm Thurs 17th Normal Service
Wednesday 16th April after 6pm Sat 19th or Tues 22nd Normal Service
Thursday 17th April before 6pm Sat 19th or Tues 22nd Normal Service
Thursday 17th April after 6pm Tues 22nd or Sat 26th Normal Service
Friday 18th April Tues 22nd or Sat 26th Normal Service
Saturday 19th April Tues 22nd or Sat 26th Normal Service
Sunday 20th April Tues 22nd or Sat 26th No Deliveries
Monday 21st April before 6pm Tues 22nd or Sat 26th Normal Service
Monday 21st April after 6pm Wed 23rd or Sat 26th Normal Service
Tuesday 22nd April before 6pm Wed 23rd or Sat 26th Normal Service

 

Delivery Information

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Delivery timescales for standard, big & bulky and supplier delivered products.

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Delivery charges and packaging & handling costs for all orders.

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We deliver across the UK except NI and some remote locations.

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A list of the most frequently asked delivery questions with detailed answers.

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We have a dedicated team to answer your delivery queries or concerns.

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Spend more time on the job and less time driving around town searching for products.

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When will my order be delivered?

Standard Products

Most of our products are standard next-day delivery. If it's not 'Big & Bulky' or 'Supplier Delivered', it's 'Standard'!

Most of our Standard Products are available for next day delivery
Next day delivery is FREE* for orders £50 and over
You can order right up to 6pm and still get your product delivered next day.
We deliver between 7am-6pm. You can request an AM delivery for only £5 extra.
You can request a Saturday delivery for only £5 extra (if you order by 6pm Friday).
Check our Postcode Matrix before you place your order as some postcodes may not be eligible for next-day delivery.

When can we deliver your order?

If you place your order on…
Monday to Thursday before 6pm we deliver Next Day between 7am to 6pm

If you place your order on…
Thursday 6pm to Friday before 6pm we deliver following Monday between 7am to 6pm

If you place your order on…
Friday 6pm to Sunday 6pm we deliver following Tuesday between 7am to 6pm

Other stuff you need to know

We will always try and send your complete order in one delivery. This means that if you have ordered a mixture of 'Standard' and Big & Bulky' products, we will wait until your complete order is ready before dispatching it.

However, if your order includes 'Supplier Delivered' products these will always be delivered separately, direct from the supplier. We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above. For more information, read our Delivery Terms & Conditions.

Big & Bulky Products

We offer a 6 day a week delivery service on 'Big & Bulky' stuff like Sand, Cement, Timber and Sheet Materials.

For orders placed up to 6pm, depending on available space we may be able to deliver your order the Next Day and is available to most (but not all) UK postcodes. Check this with our  Postcode Matrix. Next day delivery, where available is FREE* for orders over £300.

You can request a Saturday delivery for only £5 extra (if you order by 6pm Friday) depending on your postcode. Check this with our  Postcode Matrix.

When can we deliver your Big & Bulky order?

If you place your order on…
Monday to Thursday before 6pm we aim to deliver Next Day* between 7am to 8pm

If you place your order on…
Thursday 6pm to Friday before 6pm we deliver following Monday between 7am to 8pm

If you place your order on…
Friday 6pm to Sunday 6pm we deliver following Tuesday between 7am to 8pm

Please note:
*Next Day delivery is dependent on availability. You will be contacted via Tex or Phone to confirm when your order will be delivered

Other stuff you need to know:

Delivery will be to your kerbside. Due to insurance guidelines we are unable to enter private residences.
If your order includes 'Supplier Delivered' products these will always be delivered separately, direct from the supplier.

We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above.

For more information, read our Delivery Terms & Conditions.

Big & Bulky 7 Day Products

Our Big & Bulky 7-day delivery is for the heavy stuff that takes a little longer to arrange. Normal Big & Bulky Delivery charges apply for Big & Bulky 7 Day Products You can request a Saturday delivery for only £5 extra (if you order by 6pm Friday) depending on your postcode. Check this with our Postcode Matrix.

Saturday delivery may take longer than 7 working days (this is because delivery will be on the Saturday after the end of the 7 working day lead-time).

Big & Bulky 6 Days a Week delivery is available on stuff like sand, cement, timber and sheet materials.

Other stuff you need to know:

Delivery will be to your kerbside. Due to insurance guidelines we are unable to enter private residences.
If your order includes 'Supplier Delivered' products these will always be delivered separately, direct from the supplier.

We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above.

For more information, read our Delivery Terms & Conditions.

Supplier Delivered Products

Our Supplier Delivered products are delivered to you straight from the supplier, due to size or other restrictions.
Delivery is FREE* for orders £50 and over.
Our supplier will contact you direct to arrange a convenient delivery date.
Sorry, but Saturday delivery is not available for Supplier Delivered products.

When can we deliver your Supplier Delivered order?

Any day of the week within the number of working days stated on your delivery logo. Timescale agreed with supplier.

Other stuff you need to know:

Delivery will be to your kerbside. Due to insurance guidelines we are unable to enter private residences. We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above. For more information, read our Delivery Terms & Conditions.

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How much will my delivery cost?

The cost of your delivery depends on the type of product you order:

'Standard' products

Up to £50

Next Day Delivery: £5.95
Next Day AM Delivery: £10.95
Saturday Delivery: £10.95

£50 and over

Next Day Delivery: FREE
Next Day AM Delivery: £5
Saturday Delivery: £5

'Big & Bulky' products

(including 'Big & Bulky' 7-day delivery lead time products)

Up to £300

Distance from your nearest Wickes Store:
0-20 Miles: £25
Saturday Delivery: £30
20-40 Miles: £40
Saturday Delivery: £45
Over 40 Miles: £80
Saturday Delivery: £85

£300 and over

Distance from your nearest Wickes Store:
0-20 Miles: FREE
20-40 Miles: £40
Saturday Delivery: £45
Over 40 Miles: £80
Saturday Delivery: £85

Important: Delivery will be on the Saturday following the end of the delivery lead time

 

 

Where do you deliver?

We deliver to mainland UK (Great Britain) addresses, and some other locations depending on the type of products you've ordered:

Standard Products We deliver 'Standard' products to mainland UK (Great Britain) addresses, and to The Isle of Wight. We are unable to deliver to Northern Ireland or remote and offshore locations (except The Isle of Wight). Please refer to our Postcode Matrix to check whether we can deliver standard products to your area. All products are delivered to the kerbside of the delivery address. For more information, read our Delivery Terms & Conditions.

Big & Bulky Products

Wickes delivers 'Big & Bulky' products to mainland UK (Great Britain) addresses. We are unable to deliver to Northern Ireland or remote and offshore locations. Please check our Postcode Matrix to find out if a Big & Bulky delivery can be made to your address. For more information, read our Delivery Terms & Conditions.

Big & Bulky 7 Products

Wickes delivers' Big & Bulky 7' products to mainland UK (Great Britain) addresses. Please check our Postcode Matrix to find out if a Big & Bulky delivery can be made to your address. For more information, read our Delivery Terms & Conditions.

Supplier Delivered

Supplier Delivered products can be delivered to mainland UK (Great Britain) addresses with some exceptions (such as remote locations) depending on the supplier. For more details please contact our customer services team. All products are delivered to the kerbside of the delivery address. We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above For more information, read our Delivery Terms & Conditions.

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Frequently asked delivery questions

Where on my property will you deliver my order to?

Due to insurance guidelines, delivery will be to kerbside only. Delivery personnel are unable to enter private residences, so the recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

Can I specify a time and date for delivery?

If you would like AM delivery we can do this for 'Standard' products for no extra cost. This option is not available for deliveries containing 'Big & Bulky', 'Big & Bulky 7' or 'Supplier Delivered' products.

If you would like a Saturday delivery we can do this for 'Standard' and 'Big & Bulky' products for just £5 extra. This option is not available for deliveries containing 'Big & Bulky 7' or 'Supplier Delivered' products.

Unfortunately, Wickes cannot amend any other anticipated delivery dates.

Do I have to sign for delivery?

The delivery company will require a person over the age of 18 to sign for goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient

I have ordered a combination of Big & Bulky and non Big & Bulky products. Will they be delivered separately or together?

If you have ordered a combination of Big & Bulky products and non Big & Bulky products with different lead times they will usually be delivered together, but where certain items in your order are being sent direct to you from one of our partner suppliers this will not be possible.

I have ordered a Big & Bulky 7-day product but my postcode is in a 'next-day delivery' area. When will I receive my product?

If you have ordered any product listed as 'Big & Bulky delivery within 7 Days', your order will take up to 7 working days no matter what postcode area your delivery address is in. You will be contacted within one working day of placing your order to arrange a delivery date.

How will my paving be delivered?

Delivery will normally be within 7 working days. All paving materials are delivered to the kerbside as near as possible to the delivery address. It will then be the responsibility of the customer to ensure that the product is moved promptly and does not obstruct the carriageway or pavement. Some local authorities may prosecute if an obstruction is not cleared. Wickes Building Supplies LTD and its agents will accept no responsibility for any obstruction. This does not affect your statutory rights.

Access to your premises must be suitable for a 30ft (9.2m) heavy goods vehicle (for example, can a fire engine get to the drop off point?) If permits are required, they must be obtained by the customer.

The delivery will be advised approximately 1hr before the delivery will be made.If the carrier delivering the goods has to re-deliver, they will very likely make an additional charge. This is beyond the control of Wickes and will be an agreement between the person ordering the materials and the carrier company.

None of the above affects your statutory rights.

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Who do I contact if I have a problem?

Use this Order Query form to send us a question regarding your order. You will need to input your order number so please have it ready.

Alternatively, if you would prefer to talk to us directly about an online order, please call us on 0330 123 4123. We are open Monday to Friday (8:00am to 8:00pm), Saturday (8:30am to 5:30pm) and Sunday (10:00am to 4:00pm).

If you're query is regarding an in-store order for a home delivered to-order kitchen or bathroom, contact us on 0330 123 4123 (we are open Monday to Friday 9:00am- 5:30pm).

We are unable to offer specific delivery time slots. See 'When will my order be delivered?' for delivery timescales.

If you would prefer to contact us in writing, our address is as follows:

Wickes Customer Services
Rhosili Road
Brackmills Industrial Estate
Northampton
Northamptonshire
NN4 7JE

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Click & Collect

With our new Click & Collect service you can order on-line, then collect it from your local store.

Click & Collect allows you to spend more time on the job and less time driving around town searching for products.

 

Step 1: Place your order

Visit wickes.co.uk place your order and select your store of choice.

 

Step 2: Order Ready

We will contact you as soon as your order is ready for collection.

 

Step 3: Collect

Visit the store with your order confirmation and collect your purchase.

 

Click and collect orders can be made at any time on the Wickes website or via our Call Centre between 8am and 8pm Monday to Friday, between 8.30am and 5.30pm on Saturdays and between 10am and 4pm on Sundays by calling 0330 123 4123. Your call will be charged at the same rate as calling a landline, call rates from mobile providers will vary.

Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from the nominated store within 6 store trading hours of our first email confirming your order number. Please check your selected Stores trading hours as these may vary.

Find out more