Things to think about
Changing over an old toilet for a new one is straightforward if you are easily able to isolate the
water supply, and both waste and supply pipes do not need major alterations in positioning.
If you are changing the floor height in your bathroom, waste and supply pipes will also need to be
adjusted. A small difference can be overcome using 'offset' pan connectors and a flexible pipe
connector for the cold water supply. For larger differences, more advanced plumbing skills will be
It is best to bed the toilet pan on silicone sealant when there is unevenness in the floor surface.
Small wooden/plastic wedges may also be used to get the pan level, but ensure there are enough, and
that they are bedded on silicone to evenly distribute weight.
Where waste pipes go down through the floor rather than out through the wall, normally the technique
remains the same for connection. A 'rightangled' pan connector is required, but this is the only
main difference. If in doubt, ask a professional about the different types of pan connector
This leaflet shows the installation of a close-coupled toilet. The cistern is positioned on top of
the pan, and much of the weight of the cistern is taken by the pan. When fitting a toilet that has
the cistern higher up the wall (a low-level or high-level design), you must have strong fixing
points to support the cistern weight. For masonry walls this is not a problem, but for hollow walls,
cistern fixings must go into wooden studs. You may have to cut some plasterboard away, fit a nogging
(horizontal wooden support) to align with fixing points, and re-board the hole and plaster over
before fixing on the wall.
If you plan to alter your bathroom, always ask a qualified electrician to advise whether or not the
bonding and earthing arrangements in your home need to be improved for safety reasons.
Fit a toilet
When assembling the new toilet, the main work will be putting the cistern together. Lay out all
toilet parts to check you have everything.
Follow the manufacturer's guide to assembling inner part of cistern. This will vary from toilet
to toilet depending on the type of flush valve.
Make sure that all parts are tightened where specified, but not overtightened. Where possible,
hand tighten only. If you use pliers, do so gently.
In most cases, the cistern will have bolts that connect it to the toilet bowl. Make sure you
thread on any washers and bolts in the correct order.
Make sure that the large close-couple washer is positioned correctly on the top of the pan and
then lower the cistern carefully in place.
Insert a pan connector into the waste pipe, ensuring that it is a snug fit. In this installation,
a simple straight connector is required.
Place toilet next to waste pipe. Check that pipes are aligned. Most are a standard height. If
not, you may need an offset pan connector.
Gently push toilet into place allowing the waste to connect with the pan connector. Make sure
that the toilet goes right into the connector collar.
Ensure the cistern is level by placing a spirit level along the back against the wall. Mark off
the fixing holes through the back of the cistern.
Check that the toilet pan is level with a spirit level. Mark through the fixing holes in the base
of the pan, being as accurate as possible.
Mark around the edge of the pan with a pencil. This will ensure that you know the exact position
of the base when it comes to the final fitting.
Pull the toilet away from the wall. Drill fixing holes for cistern through the marks on the wall.
Choose and insert wall plugs according to wall surface.
Drill pilot holes for the pan through the marks. Choose and insert wall plugs according to floor
surface. For wooden floors (as here), no plugs are needed.
Apply a generous bead of silicone around the inner edge of the marked pencil line, where the
toilet base will finally be seated.
Position the toilet once again, carefully onto the sealant, and screw the cistern in place. Use
the washers provided. Do not overtighten.
Insert screws at the base of the toilet to fix the pan to the floor. Again, use all the washers
provided and do not overtighten.
Reconnect the cold water supply. It may be necessary to use a flexible connector depending on the
position of the new inlet pipe on the cistern.
Turn on the water supply at the isolation valve and check for leaks along all the piping at all
the joins. Also check whether the pan connector is leak free.
Fit the seat by inserting bolts through the pan and adding a washer and nut as provided. Adjust
as necessary to fit to the exact toilet bowl shape.
Apply a final, continuous bead of silicone all the way around the base of the toilet pan and
smooth off with a damp sponge for a neat finish.