Pale Gate

Where and when can Wickes deliver items?

This ‘Big & Bulky 7-day’ product has a delivery lead time of 7 working days. Big & Bulky deliveries are scheduled to be delivered between 7am and 8pm.

All products are delivered to the kerbside of the delivery address.

Wickes delivers Big & Bulky products to mainland UK (Great Britain) addresses, but we are unable to deliver to Northern Ireland or remote and offshore locations including The Isle of Wight.

Please check our Postcode Checker to find out if a Big & Bulky delivery can be made to your address.

How much will it cost?

Order Type	Order Value	Delivery Charge
'Big & Bulky' products	Up to £300	£25 if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25 If your delivery address does not fall within the distances above please refer to our Postcode Charges Checker online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to obtain a confirmed delivery cost prior to placing your order
'Big & Bulky' products	Over £300	FREE if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25 If your delivery address does not fall within the distances above please refer to our Postcode Charges Checker online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to obtain a confirmed delivery cost prior to placing your order
'Big & Bulky' 7-day delivery lead time products Saturday Delivery	Any	£5 extra But depends on delivery postcode. Please refer to our Postcode Charges Checker online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to confirm if Saturday Delivery is possible for your area. Important: Delivery will be on the Saturday following the end of the delivery lead time

Some products have an additional packaging and handling charge per item to contribute towards the extra cost involved in transporting them safely. The packaging and handling charge is displayed on the product information page and is applied at checkout.

Additional Product Charges

Per product

Doors = £4.99 extra Worktops = £7.50 extra

This delivery information applies to ‘Big & Bulky’ products ordered online or by telephone. Go to our Delivery Information page for full delivery details of all our products and delivery methods.

Returns & Refunds

If you want to return your Wickes product for an exchange or refund, you can do so at any time up to 30 days after receiving it. Visit our Returns & Refunds page for full details.

Faulty or damaged products

In the unlikely event that a delivered product (including made-to-measure items) is faulty or damaged, we will exchange it or provide you with a full refund (including delivery charges), as long as we are notified of the product’s fault within 30 days of it being delivered to you.

You can arrange for the product to be collected, by ourselves or nominated carrier, or return the product to your local Wickes store, with proof of purchase.

Products not required

You can return Wickes products you do not require for a refund.

If you cancel your order within 7 days following the date of delivery, we will give you a full refund including delivery charges.

If you advise us of your proposed return within 30 days (but more than 7 days) following the date of delivery we will give you a full refund excluding delivery charges.

Made-to-measure products

Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.