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Frequently Asked Questions
Shopping Online
- Which cards do you accept?
- How is my information secured when using the Wickes website?
- Will my order include a sales receipt?
- Can I get a VAT receipt?
- Can I purchase gift vouchers online?
- Can I use the website to reserve items at my local store?
Product Information
- Can I buy kitchen cupboard doors separately?
- I can’t see the size of door I require, do Wickes offer other sizes?
- If I have a question regarding a product before I order, who can I contact?
- Can I order spare parts through the website?
- How can I get more stock of a product that my local store has run out of?
- Can I use the website to reserve items at my local store?
- Are all Wickes products available online?
- Where can I get technical help with a product?
- I want to buy large items that won't fit in my car - why can't I buy them online?
Delivery
- The Delivery Information states free delivery on orders over £45 - but when place the order I am being charged extra for handling and packaging. Why is this?
- Will I be contacted before delivery?
- How do I know if a product is supplier delivered?
- Will the couriers carry the goods inside my property?
- Can my order be delivered to an alternative address?
Pricing
- Do Wickes' prices include VAT?
- Are online prices the same as in-store?
- Do you offer a discount to trade?
General Company Information
- Can I order a Wickes brochure or booklet without registering?
- Who are Wickes' partner suppliers?
- How can I find out when a Wickes sale starts or ends?
- How can I arrange a meeting with a Wickes Design Consultant?
- Where can I get help and advice on planning my DIY or home improvement project?
Can I order a Wickes brochure or booklet without registering?
Yes, either by calling our brochure line on Freephone 0500 300 328, or by using the Brochure Order Form.
Do Wickes' prices include VAT?
Yes, all our prices include VAT at the standard rate.
Are online prices the same as in-store?
Yes, with the exception of promotional offers and exclusive online discounts, prices on the website should match the in-store price.
Do you offer a discount to trade?
Wickes does not offer discounts to trade. All our products are set at the lowest possible prices already, and there is simply no room for any additional discounts.
Who are Wickes' partner suppliers?
Wickes' partner suppliers are companies that deliver their products directly to the customer, due to size, weight or manufacturing constraints.
Which cards do you accept?
We accept MasterCard and Visa debit and credit cards, as well as Delta and Maestro debit cards.
How is my information secured when using the Wickes website?
The Wickes website uses the very latest security systems, including data encryption and SSL (Single Socket Layer), to ensure that user information is completely safe. For more details, refer to the Security page in the Customer Services section.
Will my order include a sales receipt?
Yes, a sales receipt is enclosed with all orders prior to shipping.
Can I get a VAT receipt?
Each order is shipped with a sales receipt including VAT information. If you require more details, please use this General Enquiry form to contact the Customer Services.
Can I purchase gift vouchers online?
Gift vouchers are not available through the Wickes website, but they can be purchased at your local Wickes store.
How can I find out when a Wickes sale starts or ends?
This information will be highlighted in all our stores. Please also keep an eye out for Wickes adverts in the local press.
I want to buy large items that won't fit in my car - why cant I buy them online?
Certain goods such as sand, cement, bricks and plaster board are not suitable for delivery from the website. However, we do offer local delivery of these products. For full information, please contact your local store.
How can I arrange a meeting with a Wickes Design Consultant?
Appointments with our Design consultants can be made in person through our stores, by phone or online. Visit our Kitchen or Bathroom website for more information.
Can my order be delivered to an alternative address?
All telephone orders must be delivered to the address where the card is registered.
Your first online order must also be delivered to registered billing address. Subsequent orders can be delivered to alternative addresses, upon passing the relevant security checks.
The Delivery Information states free delivery on orders over £45 - but when place the order I am being charged extra for handling and packaging. Why is this?
Certain products have an additional charge per item to contribute towards the extra cost of packaging the item to minimise the chance of the goods being damaged in transit and the extra cost of transporting the goods.
For example – Next day delivery Doors have an additional charge of £4.95 per door regardless of how many are ordered.
Will I be contacted before delivery?
Next day goods - If you have ordered Next-day products then you will receive email confirmation that the order has been dispatched. You will not be contacted by telephone prior to delivery as the delivery drivers are not supplied with mobile phones for safety reasons.
Supplier delivered goods – The supplier will contact you usually within 5 – 7 working days of order to advise of the delivery date. Contact is usually made by telephone but in some instances it may be written confirmation.
How do I know if a product is supplier delivered?
If a product is delivered by the supplier then it will have a logo showing the expected delivery timescale on the product info page of the website. e.g. –
If a product is due for next day delivery it will not have any logo.
Will the couriers carry the goods inside my property?
Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
Can I buy kitchen cupboard doors separately?
Units from the 'Takeaway' kitchen range come complete with all the items you require in the box including the hinges and handle. Wickes do not sell the doors for these units as individual items.
The doors for the ‘Showroom’ kitchen range are available as individual items. However, they are designed to fit Wickes kitchens only, and not to replace other suppliers doors. Full details can be obtained from a design consultant at your local Wickes store.
I can't see the size of door I require, do Wickes offer other sizes?
Wickes offer doors in the most popular sizes - and most doors can be trimmed by a small amount during fitting. Wickes also offer made-to-measure external door sets as a special order product. Full details can be found at your local store.
If I have a question regarding a product before I order, who can I contact?
Use this Product Query form to send us a request for further information or help on any of our products.
Can I order spare parts through the website?
Spare parts cannot be ordered online. If you require spare parts, please contact your local store, or use this General Enquiry form to contact the Wickes Customer Services team.
How can I get more stock of a product that my local store has run out of?
We would recommend contacting our Customer Service Department, who will conduct a nationwide search for the goods you require and confirm if there is any available that is local to you. The telephone number is 08706 089 001.
Are online prices the same as in-store?
Barring promotional offers and exclusive online discounts, the price for a particular product should be the same through the site or at a Wickes store.
Can I use the website to reserve items at my local store?
Sorry, this facility is currently not available through the Wickes website.
Are all Wickes products available online?
A typical Wickes store offers more than 6,000 products, and we currently have around 3,500 available for purchase through our website.
Where can I get technical help with a product?
Use this Product Query form to send us a request for further information or help on any of our products.Where can I get help and advice on planning my DIY or home improvement project?
Visit our Help & Advice section, which has been designed to help you choose the right product for the job, resolve common queries, and guide you through your next home improvement project.
