Order Line 0330 123 4123
If you want to make a claim before you've bought the goods from Wickes, we'll ask you for the details of the other price you've found. If you've already bought goods from us and then found them cheaper somewhere else within 7 days, we can action Our Price Promise subject to the details below.
In both cases, we'll ask to see proof of the other price you've found or your receipt if you've already bought them. The decision to action Our Price Promise is completely down to the Duty Manager and his or her decision is final (whether you have proof or not).
Matches will only be made on the selling price of the goods. 'Free gifts' or 'Give aways' are not included. The equivalent product must, in Wickes' reasonable opinion, have the same specification and pack size/quantity. Wickes' decision on what is an equivalent product is final and not negotiable.
You can claim under Our Price Promise up to 7 days after you have made a purchase from Wickes. Claims should be backed up with evidence of the other relative product, price and promotion.
The equivalent product must be in stock at a retailer, based within a 10 mile radius of the Wickes store where the product was purchased. The competitor price must include VAT and can be 'Sale' or 'Offer Price'.
Claims under Our Price Promise after a purchase from Wickes must be made at the Wickes store where the product was originally bought. Only one refund per customer per Wickes purchase will be given. Our Price Promise excludes prices and products advertised on the internet and in the catalogue. These terms & conditions do not affect your statutory rights.
Wickes is part of the Travis Perkins Group and will (at the discretion of the Duty Manager) match prices from other Travis Perkins Group companies, but will not reduce prices by a further 10% as we are confident that our Group pricing is highly competitive.
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