Products Which Are Not Required
You can return any unused product to us in its original condition for a refund within 30 days of delivery to you. Please note that we may be unable to accept the return of made-to-measure products unless they are faulty or have been damaged in transit.
Products purchased in store
Within 30 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Bring it to any of our branches, or contact our Customer Service team on 0330 123 4123 or at firstname.lastname@example.org for advice. Proof of purchase is required and all products must be undamaged in their original packaging and include all relevant accessories.
Please note that:
- No refunds or exchanges can be given on Bespoke / Made to Measure Goods or Special Order Goods
- Wickes Kitchen & Bathroom only stores are unable to accept returns for products purchased in other stores
- Refunds can not be given on
- The purchase of Gift Cards
- Out of date products
- Perishable Items (Plants, Turf etc)
- If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.
As a consumer customer you may have additional legal rights and this policy does not affect these rights.
You can cancel any online order and receive a full refund (including standard delivery charges) at any time before the product is dispatched or within 14 days starting on the day after delivery.
Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the Product to us at your cost within 14 days of the cancellation of your order. You can arrange for the product to be collected, by us or our nominated carrier, or return the product to your local Wickes store for free, with proof of purchase.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.