Hourly Delivery

This is a new service where we deliver your order within a one-hour time slot of your choice. The service costs £ 9.95 (including VAT) and is available 7 days a week for your convenience. Subject to availability, hourly time slots can be selected from the day you place your order.

The vehicles we use for our Hourly service are smaller in size, so there are a few restrictions to bear in mind. To qualify for Hourly delivery, your order will need to:

• Weigh under 200kg
• Be no larger than one cubic metre

The delivery address must also be within 15 miles of a Wickes store offering this service.

How do I choose Hourly delivery?

When you check out your order, we’ll tell you if Hourly delivery is an option. You can then choose a convenient delivery time from the hourly slots available.

Products Which Are Not Required

You can return any unused product to us in its original condition for a refund within 30 days of delivery to you. Please note that we may be unable to accept the return of made-to-measure products unless they are faulty or have been damaged in transit.

Products purchased in store

Within 30 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Bring it to any of our branches, or contact our Customer Service team on 0330 123 4123 or at customerservices@wickes.co.uk for advice. Proof of purchase is required and all products must be undamaged in their original packaging and include all relevant accessories.

Please note that:

• No refunds or exchanges can be given on Bespoke / Made to Measure Goods or Special Order Goods
• Wickes Kitchen & Bathroom only stores are unable to accept returns for products purchased in other stores
• Refunds can not be given on
  • The purchase of Gift Cards
  • Out of date products
  • Perishable Items (Plants, Turf etc)
• If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

As a consumer customer you may have additional legal rights and this policy does not affect these rights.

Cancellation Rights

You can cancel any online order and receive a full refund (including standard delivery charges) at any time before the product is dispatched or within 14 days starting on the day after delivery.

Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the Product to us at your cost within 14 days of the cancellation of your order. You can arrange for the product to be collected, by us or our nominated carrier, or return the product to your local Wickes store for free, with proof of purchase.

Faulty or Damaged Products

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.