Returns & Refunds
If you want to return your Wickes product for an exchange or refund, you can do so at any time up to 30 days after receiving it.
Faulty or damaged products
In the unlikely event that a delivered product (including made-to-measure items) is faulty or damaged, we will exchange it or provide you with a full refund (including delivery charges), as long as we are notified of the product’s fault within 30 days of it being delivered to you.
You can arrange for the product to be collected, by ourselves or nominated carrier, or return the product to your local Wickes store, with proof of purchase.
Products not required
You can return Wickes products you do not require for a refund.
If you cancel your order within 7 days following the date of delivery, we will give you a full refund including delivery charges.
If you advise us of your proposed return within 30 days (but more than 7 days) following the date of delivery we will give you a full refund excluding delivery charges.
Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.
Please select your preferred delivery option at checkout.
Our Click & Collect service allows you to order online and then collect from your local store.
Click and collect orders can be made at any time on the Wickes website or via our Call Centre between 8am and 8pm Monday to Friday, between 8.30am and 5.30pm on Saturdays and between 10am and 4pm on Sundays by calling 0330 123 4123. Your call will be charged at the same rate as calling a landline, call rates from mobile providers will vary.
If you have paid by PayPal, please bring a copy of your order confirmation (either printed or on your phone), together with a photographic ID, such as a valid driver’s licence.
Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from the nominated store within 1 store trading hour of our first email confirming your order number. Please check your selected stores trading hours via our Store Locator as these may vary.
How much will it cost?
Click and Collect - FREE
Order online or telephone and collect your items in just 1 hour