If you want to return your Wickes product for an exchange or refund, you can do so at any time up to 30 days after receiving it.
Faulty or damaged products
In the unlikely event that a delivered product (including made-to-measure items) is faulty or damaged, we will exchange it or provide you with a full refund (including delivery charges), as long as we are notified of the product’s fault within 30 days of it being delivered to you.
You can arrange for the product to be collected, by ourselves or nominated carrier, or return the product to your local Wickes store, with proof of purchase.
Products not required
You can return Wickes products you do not require for a refund.
If you cancel your order within 7 days following the date of delivery, we will give you a full refund including delivery charges.
If you advise us of your proposed return within 30 days (but more than 7 days) following the date of delivery we will give you a full refund excluding delivery charges.
Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.
Where and when can Wickes deliver items?
Supplier delivered products can be delivered to mainland UK addresses with some exceptions (such as remote locations) depending on the supplier.
Please check for any delivery restrictions before you place your order. You can contact our customer service team by telephone on 0330 123 4123, or via email at email@example.com
All supplier delivered products are delivered to the kerbside of your specified delivery address. We are unable to offer specific delivery time slots.
We are unable to offer Saturday delivery on supplier delivered products.