Tile installation service

Your installer will be able to provide you with a project length estimate depending on any additional work that is required.

You can expect to receive a full end to end service from Wickes. The area for tiling will be thoroughly prepared. Your installation includes adhesive, plastic trim and standard grout colours to finish your tiling, and all débris will be cleared and disposed of in an environmentally friendly manner.

The subfloor is the layer of floor that is directly under your flooring and above your floor joist. It exists to provide support for your flooring and creates a smooth, flat surface for your installation project. Concrete provides a stable subfloor for tile installation. Plywood is not recommended, as it can expand and contract. Our installation professionals are equipped to answer your questions before your tile installation project begins.

If you’re tiling a floor, make sure the tiles have the right floor tile wear rating (PEI rating). Make sure you don’t use wall tiles on floors and check the floor surface can take the combined weight of the tiles.

Natural stone tiles need sealing when they’re laid as well as resealing around every six months. Before buying tiles, take the time to understand any care and maintenance needed.

Measure the area you’re tiling so you know how many packs of tiles you need. Most tiles come in packs that cover one square metre. If you are looking to tile a floor, measure the width and length and multiply them together to give you the square metre area. Alternatively, if you are tiling a wall, measure the width and the height and multiply this together to give you the square metre area. If your wall has doors, windows or fixed cupboards, work out their areas and subtract them from the total area you'll be tiling. Buy 5 – 10% more tiles than you need – this allows for breakages and any discrepancies in shade. You can always return unused boxes of tiles if you have the receipt and it’s within 30 days of purchase.

Ceramic tiles are made from clay and topped with a decorative glaze that’s then hardened by heat. - Easy to cut and fix - Protective top layer resistant to water and stains - Resistant to high humidity conditions - Durable and easy to maintain - Affordable and less expensive than natural stone or porcelain tiles - Suitable for light traffic areas including Bathrooms* - - Porcelain tiles are fired at a much higher temperature than ceramic tiles making them denser, very hard working and more waterproof.

• Hard-wearing and durable due to denser material than ceramic
• Scratch-resistant and hygienic
• Strong imitation of all natural materials
• Lower maintenance than real stone
• Available glazed, unglazed or polished
• Suitable for high traffic areas including living areas, Kitchens & Bathrooms*

*See product details for more information in regards to tiling suitability.

If you are a consumer as defined by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we recognise that you may have additional rights under statute and confirm your statutory rights are not affected by these terms.

1. Definitions

“Goods” means the products supplied by Wickes to you to be installed by the Installer;

“Home Installation Site Survey” means a survey carried out by an Installer at the Site to ensure that all measurements supplied are correct, the design fits, the Wickes Installation Works can be undertaken and to confirm and agree any Specialist Works;

“Home Installation Site Survey Form” means the form which will be issued to You by the Installer following the completion of the Home Installation Site Survey which sets out the Specialist Works and will form the basis of the contract between you and the Installer in relation to such works;

“Hours of Service” means 08.00 to 18.00 Monday to Friday excluding bank holidays;

“Installer” means the contractor approved and appointed by Wickes to carry out the Wickes Installation Works;

“Installation Order” means the order you place with Wickes for the Wickes Installation Works stated in that order;

“Non-Standard Specialist Works” means all Specialist Work not listed on the pre-printed sections of the Home Installation Site Survey Form under headings Appliance Supplies, Electrical, Plumbing and Flooring;

“Site” means the place or places of the Customer where the Wickes Installation Works are to be undertaken by the Wickes Approved Installation Team, as specified in the Installation Order;

“Specialist Works” means any further works carried out by the Installer (in addition to the Wickes Installation Works) which you have agreed with the Installer during the Home Installation Site Survey as detailed on the Home Installation Site Survey Form;

“Specialist Works Price Guide” means the estimate provided to you at the time of placing your Installation Order to provide you with a non-binding indication of the anticipated cost of any Specialist Works which may be required;

“We, Wickes” means Wickes Building Supplies Limited;

“Wickes Approved Installation Team” means the panel of Installers appointed by Wickes to carry out the Wickes Installation Works / Specialist Works;

“Wickes Installation Works” means the installation of the Goods you have ordered, excluding any Specialist Works;

“Workmanship Guarantee Certificate” means the certificate detailing the terms of the workmanship guarantee provided by Wickes a copy of which will be issued to you on completion of the Works;

“Works” means together the Wickes Installation Works and the Specialist Works;

“You, Customer” means the person contracting with Wickes for the Wickes Installation Works subject to these terms and conditions.

2. Prices

2.1 The charge for the Wickes Installation Works quoted by Wickes at the time of placing your kitchen, bathroom or Tile Installation Order includes the following:

2.1.1 Installation of tiles as detailed on your home survey form;

2.1.2 all adhesive grout and plastic trim required to complete the Wickes Installation Works;

2.1.3 backerboard and waterproof adhesive if purchased and specified on the home survey form;

2.1.4 removal of existing tiles if purchased and specified on the home survey form; and

2.1.5 removal of tile waste including any old tiles that have been removed if purchased and specified on the home survey form.

2.2 The price of the Wickes Installation Works quoted assumes that:

2.2.1 the Site is ready and suitable for the services to commence at the agreed time;

2.2.2 the Wickes Installation Works are to be carried out within the Hours of Service; and

2.2.3 suitable access to the Site is available at all times. If any of these assumptions proves incorrect, Wickes shall be entitled to vary the charge.

2.3 You agree that you shall provide a safe environment and all necessary consents, information, and resources for us, our agents and subcontractors to carry out the Wickes Installation Works.

2.4 You are responsible for insuring the Goods (whether before or after installation) and shall notify your insurers that the Wickes Approved Installation Team will be carrying out the Wickes Installation Works at the Site.

2.5 If any additional Specialist Works are identified by the Installer during the installation which could not reasonably have been identified at the time of the Home Installation Site Survey, an additional charge may be made to cover the cost of undertaking these additional Specialist Works.

2.6 All prices quoted are subject to verification by the completion of a Home Installation Site Survey by a member of the Wickes Approved Installation Team.

3. Home Installation Site Survey

Home Installation Site Survey

3.1 We will arrange for a member of the Wickes Approved Installation Team to carry out a Home Installation Site Survey, which will provide you with an accurate cost for the Wickes Installation Works and any Specialist Works which may be required.

3.2 Specialist Works may include (but are not limited to) such things as:

3.2.1 installation, removal and/or relocation of electrical supplies and related work;

3.2.2 installation, removal and/or relocation of gas supplies and related work; and

3.2.3 installation, removal and/or relocation of plumbed services and related work;

3.3 Any Specialist Works undertaken by the Installer will be outside of the scope of the Wickes Installation Works and where undertaken at your request by the Installer form the basis of a separate contract between you and the Installer. Payment for any Specialist Works undertaken by the Installer should be made by you directly to the Installer.

4. Workmanship Guarantee

4.1 All Works (excluding Non-Standard Specialist Works) carried out by the Wickes Approved Installation Team have a workmanship guarantee of 2 years against faulty or defective workmanship. This guarantee is issued by Wickes subject to the terms and conditions contained in the Workmanship Guarantee Certificate.

5. Commencement & Completion

5.1 Any dates and times we give for commencement and completion of the Wickes Installation Works are an estimate only. Cancellation of any Specialist Works may also delay the commencement and completion of the Wickes Installation Works. We shall not be liable if we do not carry out the Wickes Installation Works on or at any particular date or time. Time for performance shall not be made of the essence by notice.

5.2 Please note that the Wickes Installation Works may stop if any required Specialist Works are cancelled or the Installer identifies or suspects that there is a situation which may cause a hazard to life or property. The Wickes Installation Works will not resume until the Installer is satisfied that it is safe for the Wickes Installation Works to continue.

6. Cancellation

6.1 You have the right to cancel this contract within 14 days without giving any reason providing that you give notice to cancel By;

6.1.1 E-mail - wickesinstallationservice@wickes.co.uk

6.1.2 By Telephone - 0345 271 7371

6.1.3 By Post - Wickes Customer Services, Vision House, 19 Colonial Way, Watford, WD24 4JL

6.2 For cancellation after the Home Installation Site Survey please refer to your Home Survey Site Survey Form for how to cancel your WIckes Installation Works.

7. Legislation

7.1 Certain installation works may fall within the scope of the Building Act 1984 and will need local authority building consent. It is your responsibility to ensure that the correct building consent has been obtained.

7.2 The Wickes Installation Works will be provided in a manner compliant with all relevant legislation and regulations. All Installers their approved sub-contractors hold appropriate registrations and certification (e.g. Gas Safe) to carry out the Wickes Installation Works.

7.3 Wickes will be responsible for ensuring that the Installer has appropriate insurance in respect of the Wickes Installation Works carried out at the Site.

8. Helpline

8.1 If you are not satisfied with your purchase, please contact Wickes Customer Services, visit www.wickes.co.uk/contactus or call 0330 1234123. We will try to resolve any issues that you have as quickly as possible. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman (www.thefurnitureombudsman.org).