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Wickes Price Match Promise

If you find an equivalent; comparable product cheaper locally, we'll match it on price.

When can I use the Price Match Promise?

  • Before a purchase from us in store: if you want to make a claim before you've bought the product from a Wickes store, we'll ask you for the details of the other price you've found.
  • After a purchase from us in store: if you've already bought a product from us in a Wickes store and then found it cheaper elsewhere, we can action our Price Match Promise and refund you the difference as long as it is within 7 days of you making your original purchase from us.
  • The decision to make a Price Match Promise is down to the Store Manager or Duty Manager and their decision is final and non-negotiable (whether you have proof or not).
  • Our Price Match Promise applies only to products purchased in a Wickes store. It does not apply to products purchased online.

Where should I ask for a Price Match Promise to be applied?

  • Price Match Promise requests should be made in a Wickes store.
  • If the request is being made after your purchase, the request needs to be made in the Wickes store where the product was originally purchased.
  • Whether the request is being made before or after purchase, we will ask to see proof of the other product along with its price and promotion (if applicable) available.
  • Proof is in the form of a receipt, invoice or quote from a competitor

Which prices do we match?

  • We will match the price from a competitor when their store is within a 10 mile radius of the Wickes store in which you are requesting the price match to be made.
  • The product needs to be in stock and available to buy in a competitor’s physical store.
  • The competitor’s prices need to be publicly available to all. For us to verify these prices, they need to be currently available in the competitor's store.
  • We do not consider wholesale or negotiated prices as a valid comparison.
  • The competitor retailer price to be matched must include VAT.
  • Price Match Promise applies only to products purchased in a Wickes store. It does not apply to products purchased online.

Which products class as a match?

  • The price match must apply to a new, equivalent product(s) with the same specification and pack size/quantity.
  • The Store Manager/Duty Manager's decision on what is an equivalent product is final.

What about promotions?

  • We match all prices based on the selling price available at the point of purchase.
  • We do not include the following promotions: free gifts/giveaways, online only deals, product bundles, reward based promotions or competitor promotions available through third party-websites/non public vouchers.

What about our Bespoke kitchens and bathrooms?

  • We do not price match our Wickes Bespoke Kitchen or Wickes Bespoke Bathroom ranges. For all pricing related queries on a Bespoke Kitchen or Bathroom quote or order, please speak to a member of the team in store.