Skip to content Skip to navigation menu

Get In Touch

Online, Store & General Enquiries

If you have an enquiry regarding store or online shopping, please contact us in one of the following ways:

By e-mail - customerservices@wickes.co.uk
By Telephone - 0330 123 4123
In writing - Wickes Customer Services, Rhosili Road, Brackmills, Northampton NN4 7JE

If you need to contact one of our stores directly, please use our store locator to access all our store contact information.

If your enquiry is in reference to an existing order, please include the order reference number.

Our opening hours are: Monday to Friday 08:00–20:00, Saturday 08:30–17:30 Sunday 10:00–16:00

 

 

In-store Designed Kitchen and Bathrooms

For kitchen or bathroom design appointment requests, use our online form

For assistance on your existing kitchen or bathroom order please contact the relevant customer service team;

If you have ordered a kitchen or bathroom without Wickes installation

By email homedelivery@wickes.co.uk
By telephone - 0344 892 2721
In writing - Wickes Customer Services, Rhosili Road, Brackmills, Northampton NN4 7JE

Our opening hours are Monday-Friday, 09:00-17:30

If you have ordered a kitchen or bathroom with Wickes installation

By email - wickesinstallationservice@wickes.co.uk
By telephone - 0345 271 7371
In writing - Wickes Customer Services, Rhosili Road, Brackmills, Northampton NN4 7JE

Our opening hours are Monday-Friday, 09:00-17:30

 

 

Feedback

If you would like to share your feedback with us about your shopping experience, our products or services, please email our customer relations team; customer.relations@wickes.co.uk

 

 

Press and Media

For journalist enquires only please email wickes@webershandwick.com or call us on 0844 875 1491

 

 

Complaint Process

It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.

Phone:
Kitchen and Bathrooms Enquiries
Tel:­ 0344 892 2721

Online, Store & General Enquiries
Tel: ­ 0330 123 4123

Email: customerservices@wickes.co.uk

Post:
Customer Relations Manager
Wickes
Rhosili Road,
Brackmills, Northampton
NN4 7JE

Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask you for further details.

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:

Richard King
Head of Customer Service
Wickes
Rhosili Road,
Brackmills,
Northampton NN4 7JE
Email: customer.relations@wickes.co.uk

Alternatively, if your complaint is regarding a furniture item (including Kitchen and Bathroom suites) and you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman​.

You may also access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/

We aim to acknowledge all complaints within 2 working days and and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

Complaints relating to Finance Agreements:

For complaints relating to the arrangement of finance agreements where you have contacted us:

- by telephone, we will attempt to resolve your complaint as soon as possible. If this is not possible we will agree next steps with you on the telephone. ­

- by email or post, we will in all cases we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

We will keep you updated with the progress of your complaint. By the end of eight weeks after receipt of your original complaint we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

For these complaints (relating to the arrangement of finance agreements), you may be entitled to refer your complaint to the Financial Ombudsman Service​.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.