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Returns and Refunds

Please refer to the following information when returning products delivered from the Wickes website.

Your statutory rights are not affected by this information

 

 

Products Which Are Not Required

You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.

 

 

Cancellation Rights

You can cancel any online order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by completing the cancellation form on our website or e-mailing weborders@wickes.co.uk (including order number, post code and telephone number) at any time before the Product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.

Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Products or 14 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.

Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of Products please see below.

 

 

How to Return a Product

If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost by any of the following methods:

Free Returns to Store

You can return any Product you no longer require to your nearest Wickes store with proof of purchase. However, please note that Wickes Kitchen & Bathroom stores are unable to accept returns for Products purchased online.

Returns via courier

To arrange for a Product to be collected please e-mail weborders@wickes.co.uk or telephone us on 0330 123 4123 with your order number and details of the Product to be returned. We will arrange for the collection of the Product by our nominated carrier. Please note that there will be a minimum charge payable by you of £22 for this service, which may rise depending on your location and product type. All refunds for returned Products will be processed within 30 days and will be made to the account used to purchase the product.

 

 

Faulty or Damaged Products

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.

You can choose to return faulty or defective Products to your local Wickes store with proof of purchase. However, please note that Wickes Kitchen & Bathroom stores are unable to accept returns for products purchased online.

Alternatively, you can arrange for the faulty or defective Product to be collected by e-mailing weborders@wickes.co.uk or by telephoning us on 0330 123 4123 with your order number and details of the product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.

 

 

Product Recalls

Product Recall Notice – Youngmans Click Fit Timber Loft Ladder (Product Number: 120943)

We have been made aware that, under certain conditions, the vertical metal pivot arms that fit between the casing and uppermost ladder section may separate and cause the ladder to become unstable.

This issue affects all Click Fit 26 Timber Loft Ladders sold by Wickes during September 2014.

Click Fit 26 timber loft ladders sold after 1st October 2014 are not affected.

If you purchased, from any Wickes store, or had installed, a Click Fit 26 Timber Loft Ladder before 30th September 2014, please contact the Click Fit 26 Helpline number immediately.

0800 840 1635
(Mon - Fri 08:00Hrs to 17:00Hrs)

Youngman will arrange a free of charge upgrade to your Click Fit 26 loft ladder, or send you the upgrade kit and full fitting instructions.

The ladder, trapdoor or casing do not have to be removed.

WE RECOMMEND THAT YOU DO NOT USE YOUR Click FIT 26 LOFT LADDER UNTIL THE UPGRADE KIT HAS BEEN FITTED.

 
712919.jpg

Product Recall Notice – Wickes 16 Litre Dehumidifier (Product Number: 712919)

There is a potential safety issue with the internal wiring on the above product that may cause it to overheat and cause a fire hazard.

This recall only affects the above products sold between October 2002 and December 2008. If in any doubt, please ring the Helpline to obtain advice.

We would advise customers who purchased one of these to disconnect it immediately and return it to the nearest Wickes store for a full refund.

Wickes strives to provide customer satisfaction and safe quality products at all times and would like to apologise to our customers for any inconvenience that this may have caused.

HELPLINE NUMBER: 0800 783 4140

Open 9am – 5.30pm Monday to Friday (out of hours answering machine service)