Order Line 0330 123 4123
Order Line 0330 123 4123
Yes, all our prices include VAT at the standard rate.
Yes, with the exception of promotional offers and exclusive online discounts, prices of products on the website match the in-store price.
As a Tradesmen, you can sign up for an exclusive trade discount to get money off whenever you shop in-store. You can sign up at wickes.co.uk/trade or at your local store where one of our colleagues will register your details. You'll need to provide two forms of ID to prove you work in the trade as our discount is exclusively for trade customers. See wickes.co.uk/trade for information on the approved forms of ID.
If your application is approved you can get easy access to your discount by downloading and signing in to our Wickes Trade App. You'll also receive regular updates from Wickes along with our best weekly offers.
We do not currently provide this option, but do offer a discount to the trade to get money off whenever you shop in-store. You can sign up at wickes.co.uk/trade or at your local store where one of our colleagues will register your details (you'll need to provide two forms of ID to get your discount and prove you work in the trade).
Call our telephone order hotline on 0330 1234123. Alternatively use this Product Query form to send us a request for further information or help on any of our products.
Wickes' partner suppliers are companies that deliver their products directly to the customer, due to size, weight or manufacturing constraints.
The cards we accept are listed at the bottom of the 'basket' page. We currently accept MasterCard and Visa debit & credit cards (including Visa Electron), as well as Delta and Maestro debit cards. American Express credit cards are only accepted in-store.
Once your order has been placed, provided you have supplied a valid e-mail address, a VAT receipt will be e-mailed to you. If you have not received your VAT receipt, please use this General Enquiry Form to contact a member of our Customer Services Team.
This information will be highlighted in all our stores, or you can ask a team member for assitance. Please also keep an eye out for Wickes adverts in the local press.
Online orders can be delivered to an alternative address upon passing the relevant security checks. This option is available once you have registered your details as a Wickes customer, but not available through the Quick Shop option online. Telephone orders can be delivered to an alternative address upon passing the relevant security checks.
Next day goods - If you have ordered 'next-day delivery' products then you will receive email confirmation that the order has been dispatched. You will not be contacted by telephone prior to delivery as the delivery drivers are not supplied with mobile phones for safety reasons. If you have provided a valid mobile phone number with your order you will receive a text message on the day of delivery by 11am advising you of either an AM or PM delivery slot.
Supplier delivered goods – The supplier will contact you - usually within 5–7 working days of your order being placed - to advise of the delivery date. Contact is usually made by telephone but in some instances it may be written confirmation.
'Big & Bulky' goods – you will receive a text message the day before your chosen date for delivery advising you of a delivery ETA..
If a product is delivered by the supplier, this information is displayed on the product page with an expected lead time for your delivery.
Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the specified delivery address. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
Units from the 'Takeaway' kitchen range come complete with all the items you require in the box including the hinges and handle. Wickes do not sell the doors for these units as individual items.
The doors for the 'Showroom' kitchen range are available as individual items. However, they are designed to fit Wickes kitchens only, and not to replace other suppliers doors. Full details can be obtained from a design consultant at your local Wickes store.
Wickes offer doors in the most popular sizes – and most doors can be trimmed a small amount during fitting (please refer to the product instructions for further details). Wickes also offer made-to-measure external door sets as a special order product, which can be ordered through your local Wickes store.
Spare parts cannot be ordered online. If you require spare parts, please contact your local store, or use this General Enquiry form to contact the Wickes Customer Services team.
To check stock in your local area, please refer to the in-store stock checker found on each individual Wickes product page. For any further assistance please contact a member of our Customer Services Team on 0330 123 4123 (Monday to Friday (8:00am to 8:00pm), Saturday (8:30am to 5:30pm) or Sunday (10:00am to 4:00pm).
Wickes does offer a Click and Collect service available on most products, please follow this link for further information - http://www.wickes.co.uk/clickcollect
There are currently over 15,500 products available to order online at Wickes.co.uk, which represents practically all of our in-store range.
In order to protect minors and ensure we comply with relevant legislation, we do not sell age-restricted products online. We do not specify which of our products are age-restricted, but they include items such as knives and solvents.
Use this Product Query form to send us a request for further information or help on any of our products.
Please refer to the Help and Advice section on the Wickes website, or for further assistance use this Product Query Form to send us a message.
To unlock your account please contact the Customer Services Team on 0330 123 4123, selecting option 1.
Please contact a member of our Customer Services Team on 0330 123 4123 (Monday to Friday (8:00am to 8:00pm), Saturday (8:30am to 5:30pm) or Sunday (10:00am to 4:00pm) who can help assist you with this matter.
Sorry, this facility is currently not available through Wickes.
Please contact a member of our Customer Service Team on 0330 123 4123 (Monday to Friday (8:00am to 8:00pm), Saturday (8:30am to 5:30pm) or Sunday (10:00am to 4:00pm).
Yes, simply book an appointment online, or at your nearest store, with one of our highly trained Design Consultants. They will give you FREE expert advice to help you design, plan and purchase your kitchen. They will also draw up a detailed 3-D plan so you can see exactly how your new kitchen will look. Home visits are available too. Use the Store Locator to find your nearest Wickes store.
Nothing. It is a FREE service with no obligation to buy.
No. If you are not confident measuring your room one of our Design Consultants will be more than happy to visit your home to take the necessary measurements. However, it would be useful to take approximate measurements to your initial meeting.
When you book an appointment online, one of the team in your nearest store will call to discuss your initial requirements and book a convenient time for you to meet your Design Consultant in store. Then they can decide on the need for a home visit and make an appointment with you at that time.
Before your consultation it would be helpful if you could measure your current kitchen. Also, measure the ceiling in two places as not all walls and ceilings are level. Draw a simple plan that shows where fixed items like windows and doors, existing power points, water supply and hot water cylinders are. You should also bring along any ideas you have - such as colours and finishes you like or designs in magazines etc. These will help your Design Consultant get a feel for what you are trying to achieve with your new kitchen.
Please also see our Wish List document to help you note all your ideas, requirements and choices in one place. Wish List
We only need approximate measurements for your kitchen at first. One of our Design Consultants will be more than happy to visit your home to take accurate measurements later.
Using Computer Aided Design our Design Consultants will then create a realistic drawing of how your dream kitchen or bathroom will look in your home.
You can purchase selected to-order kitchens online. But please be aware that designing a new kitchen is a complex project we advise customers to visit one of our Design Consultants for planning and purchasing advice.
Yes. We always have flexible payment options available. Please contact your local store for more information.
Wickes Building Supplies Limited is authorised and regulated by the Financial Conduct Authority to carry on credit-broking. Credit is provided by Hitachi Capital (UK) PLC.
This information is available in-store
Unfortunately we do not currently offer either of these services.
This is correct, a router tool can be purchased in store to make the holes in the correct place for your chosen appliance. The hinge holes are normally 35mm in diameter.
Please check your instruction manual for the checklist, and if this can not resolved the issue, please call Service Force on 08445 616 616 who will arrange to inspect the product and resolve any issues.
Appliance guarantees vary. Your guarantee information will be contained within your 'Instructions and Information'. The Wickes To Order Kitchen brochure also includes guarantee information for appliances.
Instruction manuals can be downloaded from the manufacturers' websites or by contacting the manufacturers' customer helplines as follows:
You will need to find both the product code and serial number and contact the Wickes Customer Services Team on 0330 123 4123 Monday to Friday between 09:00-17:30.
Please DO NOT fit the appliance. Call the Wickes Customer Services Team and we will discuss a replacement, on 0330 123 4123 Monday to Friday between 09:00-17:30.
No, please check our appliance brochure for more details or contact your local stores design consultant who will be happy to provide the information you require.
Always start in the corner.
If your flooring is going all the way under the cabinets you need to set the legs at 140mm.
If your flooring is going to sit flush to the plinth then your legs will need to be set at 140mm plus the height of your flooring.
You will need the following tools to complete your kitchen:
- Pozidrive no. 2 screwdriver
- 5mm flat screwdriver
- Metric tape measure
- Square edge and spirit level
- Electric drill with 8mm, 5mm, 3mm diameter wood drill bits and appropriate masonry drill bits
- Panel saw, jig saw and mitre saw
- At least 2 G clamps, mitre block
- Workbench or stable, firm work surface
The plaster must be fully dry before you start hanging cabinets. Drying times vary depending on the product used and environmental conditions, please seek advise from your tradesperson.
Yes, there is a minimum gap of 650mm.
Yes, the extra legs need to be ordered for this unit.
On top of the wall units.
Underneath the wall units.
Cornice and pelmet can be fitted to cabinets by drilling 5mm holes through the cornice or pelmet into the cabinet or attaching half blocks 50mm in from each side and at every 450mm along straight sections.
This is a panel that goes on the end of a run of units where no plinth is being used. You fit all the carcases as normal and then connect this on the end. Panels should be cut to size and added onto the side of the carcase.
When fitting your cabinet remove the side panel and replace with the décor panel. These are pre-drilled to match your existing cabinet side panel.
Thick décor panels should be cut to size and added onto the side of the carcase.
This is to compensate for walls or floor that are uneven, allowing the panel to be scribed to fit to the wall.
This means that it is a Right Handed Drainer sink.
Our waste kits are carefully packed in the box with the sinks. Please double check your packaging. Should your kit be missing please contact the Wickes Customer Services Team on 0330 123 4123 between 09:00-17:30 Monday to Friday.
Please contact the Wickes Customer Services Team on 0330 123 4123 Monday to Friday 09:00-17:30.
Please DO NOT fit the product. Contact the Wickes Customer Services Team on 0330 123 4123 Monday to Friday between 09:00-17:30.
Most national supermarket chains stock a range of products you can purchase that can help with these type of problems.
Laminate worktops are 3050mm long (50mm is to allow for damaged edges should this occur).
Laminate breakfast bars are 2000mm long.
Solid Wood, Granite, Apollo Quartz, Apollo Slab Tech and Earthstone Solid Surface products vary in size.
Laminate worktops are 600mm deep.
Laminate breakfast bars are 640mm or 900mm deep.
Earthstone Solid Surface and Solid Wood worktops vary in size.
Granite is available from 300mm to 1300mm.
Apollo Quartz is available from 300mm to 1300mm.
Apollo Slab Tech is available from 300mm to 1200mm.
Laminate worktops 38mm thick as standard.
Laminate breakfast bar 38mm.
Solid Wood worktops 38mm.
Earthstone Solid Surface are 34mm thick.
Apollo Quartz 30mm.
Apollo Slab Tech 30mm.
A contact adhesive must be applied to the strip and worktop.
Wickes worktops are not supplied with fittings There are many different ways to fit worktops, and accessories can be purchased in-store or online.
Yes, we sell several different colour fillers to complement our worktop range. These can be order online, through your local Wickes store design centre, or by calling the Wickes Customer Services Team on 0330 123 4123 Monday to Friday between 09:00-17:30.
Delivery is normally from four weeks. Please check our online delivery information or with your local store before ordering as times may vary.
Yes, we have produced guidelines to help you maintain the original beauty of your kitchen.
Orders over £300 are delivered free, otherwise there is a packaging and handling charge of £15.00.
Wickes deliver to locations in mainland UK. We are currently unable to deliver to Northern Ireland or remote and offshore locations.
Yes, our Customer Services Team will contact you by telephone within 3 working days of your order been place and agree the first convenient and available delivery date available in your area, directly with you.
Yes, although it can be someone authorised by you to receive the goods on your behalf, who is over the age of 18.
Call our Customer Service Team on 0330 123 4123, Monday to Friday between 09:00 -17:30, or your local store who will be more than happy to help.
Please e-mail Customer Services for assistance, including the product details and a contact name and telephone number(s). If you prefer to speak to someone you can call the Customer Services team on 0330 123 4123.
If you have already had your main order delivered and discover you need to order additional items, you can do this at your local store or by calling 0330 123 4123, Monday to Friday between 09:00 -17:30.
All Wickes Kitchen products are guaranteed against manufacturing defects. This guarantee does not cover products against accidental or malicious damage, improper use, negligence, general wear and tear, damage due to poor installation or servicing or consequential loss. This does not affect your statutory rights.
Please see document for details of the guarantee on our kitchen products.
Please call our Customer Service Team on 0330 123 4123 Monday to Friday 9:00am-5:30pm.
We offer a nationwide installation service. Please see your Design Consultant for further details.
You can sign-up to the free Wickes e-mail newsletter via our homepage, to be kept up to date with all the latest Wickes promotions, special offers and exciting new products.
You will receive a Customer Care Guide for either a framed or non-framed kitchen, or you can download a pdf version here