Order Line 0330 123 4123
Please refer to the following information when returning products delivered from the Wickes website.
You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.
Within 30 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Bring it to any of our branches, or contact our Customer Service team on 0330 123 4123 or at email@example.com for advice. Proof of purchase is required and all products must be undamaged in their original packaging and include all relevant accessories.
Please note that:
As a consumer customer you may have additional legal rights and this policy does not affect these rights.
You can cancel any online order (excluding bespoke or made to measure products) and receive a full refund (including standard delivery charges) by e-mailing firstname.lastname@example.org (including order number, post code and telephone number) at any time before the Product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Products or 14 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of Products please see below.
PayPal refunds are processed through our Customer Service Centre using the number 0330 123 4123. If you return your product to store, you will be offered an exchange to the same value and/or any monies owed will be refunded by gift card. Alternatively you can get a full refund on gift card only. You cannot return the item in store and receive a PayPal refund. All PayPal refunds must be collected via our courier (which will be collected at our cost) and cannot be left in store.
If you return your product to the same store it was collected from, you will be refunded via PayPal onto your payment card. However, if you return your product to a different store than where you collected it, you will be offered an exchange to the same value and/or any monies owed will be refunded by gift card. Alternatively you can get a full refund on gift card only.
If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost by any of the following methods:
You can return any Product you no longer require to your nearest Wickes store with proof of purchase. However, please note that Wickes Kitchen & Bathroom stores are unable to accept returns for Products purchased online.
To arrange for a Product to be collected please e-mail email@example.com or telephone us on 0330 123 4123 with your order number and details of the Product to be returned. We will arrange for the collection of the Product by our nominated carrier. Please note that there will be a charge payable by you for this service, which will be equal to the standard delivery charge applicable to the Product and your location. All refunds for returned Products will be processed within 30 days and will be made to the account used to purchase the product.
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you.
You can choose to return faulty or defective Products to your local Wickes store with proof of purchase. However, please note that Wickes Kitchen & Bathroom stores are unable to accept returns for products purchased online.
Alternatively, you can arrange for the faulty or defective Product to be collected by e-mailing firstname.lastname@example.org or by telephoning us on 0330 123 4123 with your order number and details of the product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.