Get In Touch - We're Here to Help

Use our handy tool to see the status of your order. You can track its location whilst it is on its way to you - with or without a Wickes account.

When getting in touch with our Customer Service team through phone, Live Chat or via the Contact Us form, we need to confirm that we are talking to the right person, so we will ask you a number of questions to verify your identity and confirm that you are the person that paid for the order.

If you wish for someone else to speak to us on your behalf, we will need your permission which can be given verbally or in writing. Please note that any conversation in respect of payment, including a request for a refund, must be with the person that paid for the order.

We are open:

• Monday - Saturday: 8am - 6pm
• Sunday: 10am - 5pm

The best way to contact us is to complete our contact form.

Alternatively, you can contact us:

• By Live Chat - (click ‘Chat’ on the bottom right of this page)
• By phone - 0330 123 4123

To book a kitchen or bathroom design appointment, you can:

• Complete our online form
• To contact us: 0800 011 3031

We are open:

• Monday - Friday, between 9am and 5pm
• Saturday, between 9am and 2pm

If you need to contact us regarding a showroom kitchen or bathroom, please complete our contact form.

We aim to respond to all enquiries within 24 hours.

Alternatively, you can contact us:

• By Live Chat - (click ‘Chat’ on the bottom right of this page)
• By telephone - on 0344 892 2721

We are open Monday - Saturday, between 8am and 6pm.

It is really important to us that you are pleased with your purchase and the service you have received from us. If there is something you are not happy with, we would like the opportunity to put this right for you.

To contact us regarding a general complaint, please complete our contact form.

Alternatively, you can contact us:

• By telephone - on 0330 123 4123
• By post: Customer Relations Manager
  Rhosili Road
  Brackmills
  Northampton
  NN4 7JE

To contact us regarding a showroom kitchen or bathroom complaint, please complete our contact form.

Alternatively, you can contact us:

• By telephone - on 0344 892 2721
• By post: Customer Relations Manager
  Rhosili Road
  Brackmills
  Northampton
  NN4 7JE

If you choose to contact us by post regarding your complaint, please include:

• Your name and address
• A contact telephone number
• Your order number
• Details of your complaint

This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.

We aim to acknowledge all complaints within 2 working days and agree an initial resolution within 5 working days. For the purposes of handling complaints, our working day is 9am to 5pm Monday to Friday, excluding bank holidays.

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please contact our Head of Customer Relations:
Karen Larking
Head of Customer Relations
Rhosili Road
Brackmills
Northampton
NN4 7JE

customer.relations@wickes.co.uk

You may also access the European Commission's Online Dispute Resolution Portal

Complaints relating to Finance Agreements

For complaints relating to the arrangement of finance agreements, where you have contacted us:

• By telephone - We will attempt to resolve your complaint as soon as possible. If necessary, we will agree next steps with you on the telephone.
• By email or post - We will send you a written acknowledgement of your complaint within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint. We will keep you updated with the progress of your complaint.