Get In Touch | Wickes.co.uk

Use our handy tool to see the status of your order. You can track its location whilst it is on its way to you - with or without a Wickes account.

To track your Wickes kitchen, bathroom or home office order, please complete our contact form; selecting 'Kitchen & bathroom'. Scroll down, it's just below.

With our handy order tracking tool you can see:

The date your order will be delivered
The delivery carrier
Where each part of your order will be delivered from
When your Click & Collect order is ready to collect from your local store

We're unable to offer live order tracking just yet, but we'll send you a text the day before your delivery with further details on when you can expect your order to arrive.

When getting in touch with us, we need to confirm we’re talking to the right person. We’ll ask you a few questions to confirm you’re the person that paid for the order.

If you’d like someone else to speak on your behalf, please ensure they’ve all the information necessary to pass our required Data Protection checks. Any conversation about order amendments, including refund requests, must be with the person that paid for the order.

We are open:

Monday - Saturday: 8am - 6pm
Sunday: 10am - 5pm

Here's some hints to help you choose the best way to contact us for your enquiry:

Complete our Contact Form, scroll down, it's just below. We aim to respond to all enquiries within 48 hours.

If you've received a damaged delivery or a faulty product, we'll ask you to email us some photos

Use Live Chat - click ‘Chat’ on the bottom right of this page

If you're unsure about what you've ordered
If you've a question about our stock
If you're asking about a delivery that's due today

You can also call us on 0330 123 4123

If there's a queue you'll be given the option to ask for a call back. We’ll call you back when it's your turn.

Wickes kitchen, bathroom or home office enquiries

For enquiries about a Wickes kitchen, bathroom or home office order, please complete our contact form; selecting 'Kitchen & bathroom' as your reason for contacting us. Scroll down, it's just below.

If you’d like to talk, call us on 0344 892 2721.

If you’d prefer to use Live Chat - click ‘Chat’ on the bottom right of this page.

When getting in touch with us, we need to confirm we’re talking to the right person. We’ll ask you a few questions to confirm you’re the person that paid for the order.

If you’d like someone else to speak on your behalf, please ensure they’ve all the information necessary to pass our required Data Protection checks. Any conversation about order amendments, including refund requests, must be with the person that paid for the order.

We’re open:

Monday - Friday 8am - 6pm
Saturday - 8am - 4pm

Whether you're looking for a new kitchen, bathroom or home office; our Design Consultants have the knowledge and expertise to help you plan your space perfectly.

Complete our online form
Call us on: 0800 011 3031

We’re open:

Monday - Friday: 9am - 8pm
Saturday & Sunday: 9am - 5:30pm

We support charities and local communities in two ways:

Nationally, we’re proud to be supporting The Brain Tumour Charity as our corporate charity partner. This means we’re unable to offer monetary support to other causes.

Locally, we support the community through our Wickes Community Programme by providing products to help local charities and not for profit community groups. To apply for a product donation just head in to your local store and speak to the manager.

Terms and conditions

Please contact the press office at Clarion Communications on (0)20 7479 0910 or email wickes@clarioncomms.co.uk.

Please note, these contact details are for media enquiries only.

Our Commitment

We’re dedicated to providing a professional and valued service to our customers and partners. We strive to handle customer complaints promptly and fairly.

Contacting Us

If you're unhappy with something, the fastest way to reach us is through our online chat service. If you'd prefer to talk, call us at 0330 123 4123:

Choose option 1 for a Wickes kitchen, bathroom or home office complaint.
Choose option 3 for all other complaints.

To escalate your concern, use the contact form below. Select the relevant order type and choose "Something went wrong and I want to raise a complaint." We will acknowledge your complaint within 48 hours and forward it to the appropriate team. Further information might be needed to fully investigate your complaint.

Alternatively, you can write to us at our registered address: Complaints Team Wickes Building Supplies Limited Vision House 19 Colonial Way Watford WD24 4JL

To help us respond to you as quickly as possible, please include:

Your name and address
A contact phone number and email
Your order number
Details of your complaint with supporting photos
Actions you’d like us to consider

In the event that the customer services team is unable to resolve your complaint, or if you’re unhappy with the outcome, you can escalate your complaint by emailing customer.relations@wickes.co.uk, who will acknowledge your complaint within 48 hours and send it to the appropriate team.

Resolution

We aim to resolve your complaint at the first point of contact. Once the investigation is complete, you will be informed of the outcome.

If you remain unhappy with the outcome, you can refer the decision to The Furniture and Home Improvement Ombudsman. They will review your case and may request further information from you or from us. Their decision will be binding upon us.

For more information, visit fhio.org.

Complaints relating to financial agreements

If your complaint relates to the lender, it will be forwarded to them within five days of receipt. We will inform you once it has been sent. If the complaint is partially about the lender's actions, that part will be sent to the lender to investigate, while we will investigate the part related to the sale of the financial product and service. We will conduct a thorough and independent investigation and agree on a suitable outcome with you.

Once our investigation is complete, we will inform you of the outcome. If you’re unhappy with the outcome, you can refer your complaint to the Financial Ombudsman Service. They can be contacted at:

Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Mail: Financial Ombudsman Service, Exchange Tower, London E14 9SR