For kitchen or bathroom design appointment requests, use our online form.
If you have ordered a kitchen or bathroom without Wickes installation;
By E-mail - homedelivery@wickes.co.uk
By Telephone - 0344 892 2721
By Post - Wickes Customer Services, Rhosili Road, Brackmills,
Northampton, NN4 7JE
If you have ordered a kitchen or bathroom with Wickes installation:
By E-mail -
wickesinstallationservice@wickes.co.uk
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By Telephone - 0345 271 7371
By Post - Wickes Customer Services, Rhosili Road, Brackmills,
Northampton NN4 7JE
Our Contact Center opening hours:
Monday to Saturday 08:00-18:00
Complaints Process
It is really important to us that you are pleased with your purchase and the service you have
received from Wickes. If there is something you are not happy with, we would like the opportunity to
put this right for you. Please use one of the methods below to contact us and our teams will be
happy to assist you.
Kitchen and Bathroom supply only complaints:
By Telephone - 0344 892 2721
By E-mail - homedelivery@wickes.co.uk
Kitchen and Bathroom installation enquires and complaints:
By Telephone - 0344 892 2721
By E-mail - wickesinstallationservice@wickes.co.uk
By Post -
Customer Relations Manager,
Rhosili Road,
Brackmills,
Northampton NN4 7JE
Please include details of your name and address, a contact telephone number, your order number and
details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do
not have enough information to investigate your complaint we will contact you to ask for further
details.
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write
or email our Head of Customer Service:
Richard King
Head of Customer Service Wickes
Rhosili Road,
Brackmills,
Northampton NN4 7JE
E-mail - customer.relations@wickes.co.uk
You may also access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/.
We aim to acknowledge all complaints within 2 working days and agree an initial resolution
usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm
Monday to Friday, not including Bank Holidays.
Complaints relating to Finance Agreements
For complaints relating to the arrangement of finance agreements where you have contacted us:
By Telephone -
We will attempt to resolve your complaint as soon as possible. If this is notƒ√
possible we will agree next steps with you on the telephone.
By Email or Post -
We will in all cases send a written acknowledgement of your complaint to you within 5 working days
of its
receipt. In our acknowledgement we will advise you of the name and job title of the person who will
be dealing with your complaint.
We will keep you updated with the progress of your complaint and by the
end of eight weeks after receipt of your original complaint we will send you a final response or a
letter explaining why we are still not in a position to issue a final response. This letter will
advise you of
when we expect to be able to do so.
For these complaints (relating to the arrangement of finance
agreements), you may be entitled to refer your complaint to the Financial Ombudsman Service.
For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not
including
Bank Holidays.
