Get in touch

We have dedicated teams that will be happy to help you, their contact details are below.

If you would like to share your feedback with us about your shopping experience, our products or services, please email our customer relations team customer.relations@wickes.co.uk

For journalist enquires only please email pressoffice@wickes.co.uk

It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.

Phone:
Kitchen and Bathrooms Enquiries
Telephone - 0344 892 2721

Online, Store & General Enquiries
Telephone - 0330 123 4123

E-mail - customerservices@wickes.co.uk

Post:
Customer Relations Manager
Wickes
Rhosili Road,
Brackmills, Northampton
NN4 7JE

Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask you for further details.

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:

Richard King
Head of Customer Service
Wickes
Rhosili Road,
Brackmills,
Northampton NN4 7JE
E-mail - customer.relations@wickes.co.uk

Alternatively, if your complaint is regarding a furniture item (including Kitchen and Bathroom suites) and you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman.

You may also access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/

We aim to acknowledge all complaints within 2 working days and and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

Complaints relating to Finance Agreements:

For complaints relating to the arrangement of finance agreements where you have contacted us:

- by telephone, we will attempt to resolve your complaint as soon as possible. If this is not possible we will agree next steps with you on the telephone. - by email or post, we will in all cases we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint. We will keep you updated with the progress of your complaint. By the end of eight weeks after receipt of your original complaint we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so. For these complaints (relating to the arrangement of finance agreements), you may be entitled to refer your complaint to the Financial Ombudsman Service. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.