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Online, store & general enquiries

We are here to help, please contact our dedicated team regarding your store or online service request in one of the following ways:

By Live Chat - (using the tab on the right of this page)
By E-mail - customerservices@wickes.co.uk
By Telephone - 0330 123 4123
By Post - Wickes Customer Services, Rhosili Road, Brackmills,
Northampton, NN4 7JE

We aim to respond to all emails within 24 hours, although this may be longer during busy periods.

If you need to contact one of our stores directly, please use our store locator to access your local store contact details.

If your enquiry is in reference to an existing order, please include the order reference number.

Our Contact Center opening hours:
Monday to Friday 08:00–20:00
Saturday 08:00–18:00
Sunday 10:00–17:00

Thursday 23/12: 10:00-16:00
Christmas Eve: 08:00-16:00
Christmas Day: Closed
Boxing Day: 08:00-16:00
27/12/2018 - 01/01/2019: 08:00-16:00


Complaints process

It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.

By Live Chat - (using the tab on the right of this page)
By Telephone - 0330 123 4123
By E-mail - customerservices@wickes.co.uk
By Post: Customer Relations Manager, Wickes, Rhosili Road, Brackmills,
Northampton, NN4 7JE

Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:

Richard King
Head of Customer Service Wickes
Rhosili Road, Brackmills,
Northampton NN4 7JE
By E-mail -customer.relations@wickes.co.uk

Alternatively, if your complaint is regarding a furniture item (including Kitchen and Bathroom suites) and you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman.

You may also access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/.

We aim to acknowledge all complaints within 2 working days and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

In-store designed kitchen and bathrooms

For kitchen or bathroom design appointment requests, use our online form.

If you have ordered a kitchen or bathroom without Wickes installation;
By E-mail - homedelivery@wickes.co.uk
By Telephone - 0344 892 2721
By Post - Wickes Customer Services, Rhosili Road, Brackmills,
Northampton, NN4 7JE

If you have ordered a kitchen or bathroom with Wickes installation:
By E-mail - wickesinstallationservice@wickes.co.uk
By Telephone - 0345 271 7371
By Post - Wickes Customer Services, Rhosili Road, Brackmills,
Northampton NN4 7JE

Our Contact Center opening hours:
Christmas Eve: 09:00 - 15:00
Christmas Day: Closed
Boxing Day : Closed
27/12- 28/12 : 08:00 - 18:00
Saturday 29/12: 07:00 - 16:00
Sunday 30/12 : Closed
Monday 31/12 : 09:00 - 18:00
New Years Day : Closed
02/01/2019 - 05/01/2019 - 07:00 - 18:00


Complaints process

It is really important to us that you are pleased with your purchase and the service you have received from Wickes. If there is something you are not happy with, we would like the opportunity to put this right for you. Please use one of the methods below to contact us and our teams will be happy to assist you.

Kitchen and Bathroom supply only complaints:
By Telephone - 0344 892 2721
By E-mail - homedelivery@wickes.co.uk

Kitchen and Bathroom installation enquires and complaints:
By Telephone - 0344 892 2721
By E-mail - wickesinstallationservice@wickes.co.uk
By Post - Customer Relations Manager, Rhosili Road, Brackmills,
Northampton NN4 7JE

Please include details of your name and address, a contact telephone number, your order number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask for further details.

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write or email our Head of Customer Service:

Richard King
Head of Customer Service Wickes
Rhosili Road, Brackmills,
Northampton NN4 7JE
E-mail - customer.relations@wickes.co.uk

You may also access the European Commission's Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/.

We aim to acknowledge all complaints within 2 working days and agree an initial resolution usually within 5 working days. For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

Complaints relating to Finance Agreements

For complaints relating to the arrangement of finance agreements where you have contacted us:

By Telephone -
We will attempt to resolve your complaint as soon as possible. If this is not possible we will agree next steps with you on the telephone.

By Email or Post -
We will in all cases send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint. We will keep you updated with the progress of your complaint and by the end of eight weeks after receipt of your original complaint we will send you a final response or a letter explaining why we are still not in a position to issue a final response. This letter will advise you of when we expect to be able to do so.

For these complaints (relating to the arrangement of finance agreements), you may be entitled to refer your complaint to the Financial Ombudsman Service​.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

Press and media

For journalist enquires only please email pressoffice@wickes.co.uk.

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