Get In Touch - We're Here to Help

Use our handy tool to see the status of your order. You can track its location whilst it is on its way to you - with or without a Wickes account.

To track your Wickes kitchen, bathroom or home office order, please complete our contact form; selecting 'Kitchen & bathroom'. Scroll down, it's just below.

With our handy order tracking tool you can see:

• The date your order will be delivered
• The delivery carrier
• Where each part of your order will be delivered from
• When your Click & Collect order is ready to collect from your local store

We're unable to offer live order tracking just yet, but we'll send you a text the day before your delivery with further details on when you can expect your order to arrive.

When getting in touch with us, we need to confirm we’re talking to the right person. We’ll ask you a few questions to confirm you’re the person that paid for the order.

If you’d like someone else to speak on your behalf, please ensure they’ve all the information necessary to pass our required Data Protection checks. Any conversation about order amendments, including refund requests, must be with the person that paid for the order.

We are open:

• Monday - Saturday: 8am - 6pm
• Sunday: 10am - 5pm

Here's some hints to help you choose the best way to contact us for your enquiry:

Complete our Contact Form, scroll down, it's just below. We aim to respond to all enquiries within 48 hours.

• If you've received a damaged delivery or a faulty product, we'll ask you to email us some photos

Use Live Chat - click ‘Chat’ on the bottom right of this page

• If you're unsure about what you've ordered
• If you've a question about our stock
• If you're asking about a delivery that's due today

You can also call us on 0330 123 4123

If there's a queue you'll be given the option to ask for a call back. We’ll call you back when it's your turn.

Wickes kitchen, bathroom or home office enquiries

For enquiries about a Wickes kitchen, bathroom or home office order, please complete our contact form; selecting 'Kitchen & bathroom' as your reason for contacting us. Scroll down, it's just below.

If you’d like to talk, call us on 0344 892 2721.

If you’d prefer to use Live Chat - click ‘Chat’ on the bottom right of this page.

When getting in touch with us, we need to confirm we’re talking to the right person. We’ll ask you a few questions to confirm you’re the person that paid for the order.

If you’d like someone else to speak on your behalf, please ensure they’ve all the information necessary to pass our required Data Protection checks. Any conversation about order amendments, including refund requests, must be with the person that paid for the order.

We’re open:

• Monday - Friday 8am - 6pm
• Saturday - 8am - 4pm

Whether you're looking for a new kitchen, bathroom or home office; our Design Consultants have the knowledge and expertise to help you plan your space perfectly.

• Complete our online form
• Call us on: 0800 011 3031

We’re open:

• Monday - Friday: 9am - 8pm
• Saturday & Sunday: 9am - 5:30pm

We support charities and local communities in two ways:

Nationally, we’re proud to be supporting The Brain Tumour Charity as our corporate charity partner. This means we’re unable to offer monetary support to other causes.

Locally, we support the community through our Wickes Community Programme by providing products to help local charities and not for profit community groups. To apply for a product donation just head in to your local store and speak to the manager.

Terms and conditions

Please contact the press office at Clarion Communications on (0)20 7479 0910 or email wickes@clarioncomms.co.uk.

Please note, these contact details are for media enquiries only.