Order Line 0330 123 4123
Order Line 0330 123 4123
With our popular Click & Collect service you can order online, then collect it from your local store within 1 hour. This service allows you to spend more time on the job and less time driving around town searching for products. Orders can be made at any time on the Wickes website or via our Call Centre.
Place your order online and select your store of choice.
We will contact you as soon as your order is ready for collection.
*Visit the store with your order confirmation and collect your purchase.
The click and collect service is not available for to order only and home delivered products.
Click and collect orders can be made at any time on the Wickes website or via our Call Centre between 8am and 8pm Monday to Friday, between 8.30am and 5.30pm on Saturdays and between 10am and 4pm on Sundays by calling 0330 123 4123. Your call will be charged at the same rate as calling a landline, call rates from mobile providers will vary.
Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from the nominated store within 1 store trading hour of our first email confirming your order number. Please check your selected store’s trading hours as these may vary.
Once your order has been placed you will receive an email confirming your order number. A second email will be sent to confirm when your order is available for collection. If you have chosen to collect items from more than one store then each store will contact you separately to inform you that your item(s) are ready for collection.
Orders will be held for 24 hours from the time we send our e-mail to confirm that your order is available for collection. If you have not collected your order within this timeframe you will be contacted by the store. We reserve the right to automatically cancel and refund any orders not collected within 5 days. When collecting your order please ensure that you have your order confirmation email (either printed or on your phone), together with the payment card used to make the purchase. If 3rd Parties are collecting goods on your behalf they must have a copy of the order confirmation email (either printed or on their phone) and photographic ID, such as a valid photo card driver’s licence or passport which will be photocopied by the store before the goods are released. Please note that goods will not be released to non-approved collection or courier companies.
If you have paid by PayPal, please bring a copy of your order confirmation (either printed or on your phone), together with a photographic ID, such as a valid driver’s licence. Please be aware that your order cannot be collected by a third party. There can be no exceptions.
In accordance with the Wickes returns policy you can return any product (including special order products, but excluding made to measure products or bespoke products such as our Painted For You kitchen ranges) which you do not require to the store for a refund, provided we are advised of the proposed return within 30 days of the product being collected by you.
All orders are subject to the Wickes terms and conditions of sale.
As of 5th October 2015 in line with Government legislation if you request a single use carrier bag when collecting your order then a 5p charge for each bag will be made by the store, for more information please visit gov.uk/carrierbags.