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Click & Collect orders - ready to pick up in an hour

Save time and click & collect from a massive range of products at one of our stores. Check stock availability online, place an order for collection at a store convenient for you and we'll have your order ready in an hour.

  • It's Simple - browse our range and add the product you want to your basket
  • It's Convenient - pay in advance and collect quickly from one of our stores
  • It's Free - no extra delivery charge, just buy online and we'll get it ready
  • It's Fast - just give us 1 hour and we'll have your order prepared for you

It's as easy as 1,2,3…

1. Place your order

Place your order online and select your store of choice.

2. Order ready

We will contact you as soon as your order is ready for collection.

3. Collect

Visit the store with your order confirmation and collect your purchase.


Click & Collect Terms & Conditions

The click and collect service is available to all products stocked in our stores and if an item is available for click and collect this will be made clear on the product, unfortunately we can’t offer a click and collect service on some products which are Home Delivery Only.

Click and Collect orders can be made at any time of the day on our website and then collected after one hour or from one hour the store opens if the order is placed outside of the store opening times. These can be found on our store locator. Click and Collect orders can also be placed by phone with our Customer Contact Centre 0330 123 4123* , opening hours for calling our Customer Contact Centre are between 8am and 8pm Monday to Friday, between 8.30am and 5.30pm on Saturdays and between 10am and 4pm on Sundays.

Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from the nominated store within 1 store trading hour of our first email confirming your order number. Please check your selected store’s trading hours as these may vary.

Once your order has been placed you will receive an email confirming your order number. A second email will be sent to confirm when your order is available for collection. If you have chosen to collect items from more than one store then each store will contact you separately to inform you that your item(s) are ready for collection.

Orders will be held for 24 hours from the time we send our e-mail to confirm that your order is available for collection. If you have not collected your order within this timeframe you will be contacted by the store. We reserve the right to automatically cancel and refund any orders not collected within 5 days. When collecting your order please ensure that you have your order confirmation email (either printed or on your phone), together with the payment card used to make the purchase. If 3rd Parties are collecting goods on your behalf they must have a copy of the order confirmation email (either printed or on their phone) and photographic ID, such as a valid photo card driver’s licence or passport which will be photocopied by the store before the goods are released. Please note that goods will not be released to non-approved collection or courier companies.

If you have paid by PayPal, please bring a copy of your order confirmation (either printed or on your phone), together with a photographic ID, such as a valid driver’s licence. In accordance with the Wickes returns policy you can return any product (including special order products, but excluding made to measure products or bespoke products such as our Painted For You kitchen ranges) which you do not require to the store for a refund, provided we are advised of the proposed return within 30 days of the product being collected by you.

All orders are subject to the Wickes terms and conditions of sale.

As of 5th October 2015 in line with Government legislation if you request a single use carrier bag when collecting your order then a 5p charge for each bag will be made by the store, for more information please visit gov.uk/carrierbags.