Order Line 0330 123 4123
Shopping at Wickes
Wickes takes your security extremely seriously. We are committed to making shopping online at Wickes.co.uk just as safe as shopping in any Wickes store.
When you shop online at Wickes.co.uk, as soon as you access the 'Checkout' or 'Sign in/Register' pages - and before you enter any personal or payment details - your browser will go into secure mode.
To check if you are in secure mode, look for a padlock icon on the bottom-right of your browser window (if you are in Internet Explorer), or your address bar turning yellow (in Firefox). Either of these occurrences indicates that the webpage is considered secure, and all information sent via that page is encrypted.
In 'secure mode', all your details are encrypted. This creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption, thereby keeping your details as safe as possible.
Wickes.co.uk only accepts orders placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card signature code and billing address as additional security checks.
Wickes.co.uk will encrypt and store your card details for purposes of payment and refunds. This is done using the methods described above. Users are also given the option to save their credit card details in the 'Checkout' page, which stores your card details to your own computer in the form of a cookie. This information is inaccessible to anyone from Wickes.
Wickes.co.uk is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/debit card. It is aimed at protecting your details when shopping online by ensuring that your card is not being used by someone else.
If the credit / debit card you are using to pay for your order qualifies for one of these services you will be taken to a page hosted by your card issuer. This is a completely secure process - the information you provide is only visible to you and your card issuer, and will never be shared with other parties.
If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping at Wickes.co.uk. It's basically the online equivalent of chip & pin which is used on the high-street. Once registered, you will be taken back to Wickes.co.uk to complete your order.
If you have already registered, you will be required to use your password on future online transactions.
If you're unsure about this new service you may be able to complete your order without registering. However, we recommend that you contact your card issuer to find out more, as they will eventually require you to register to continue shopping online.
Applicable card types:
Remember, you can always place your order by calling our Order Hotline on 0330 123 4123.
We recommend that you always close down your Internet browser when you have finished shopping online - especially if you use a shared PC. Doing so will delete temporary Internet cookies from any sites that you have visited.
If you receive a suspicious e-mail claiming to be from Wickes and including a request for your financial information, DO NOT CLICK on any part of it or open any attached documents. In this instance, please contact us by e-mailing Customer Services
Please be aware that the PIN sent with your card will never be asked for in an online transaction. Never reveal your PIN to anyone, in person or online.
Most modern web browsers, such as Internet Explorer and Firefox, support 'secure mode' and standard security protocols.
You can configure your web browser to tell you when your details are being sent and warn you if they are not being sent in a secure way. You can do this as follows:
Internet Explorer - select OPTIONS on the View menu, then click the SECURITY tab and ensure all the warning boxes are ticked
Firefox - select TOOLS then OPTIONS on the Tools menu, then click the SECURITY tab, go into settings of the warning messages section and ensure all the warning boxes are ticked.
Online security is constantly evolving, so we recommend you update your browser to the latest version of Internet Explorer or Firefox (if you are using an older version) in order to take full advantage of any improved security features.
The Wickes transactional website is fully PCI DSS Compliant.
PCI DSS (The Payment Card Industry Data Security Standard) ensures unbeatable security & protection of sensitive customer information - including credit cards. Customers can have complete confidence that their personal data is as safe as possible when they purchase products online at Wickes.co.uk.
The requirements for Tier 1 Certification include:
The Wickes transactional website has gone through a rigorous independent audit and signficant investment to attain Tier 1 PCI DSS certification. Audits are continuously carried out to ensure that the high standards necessary to achieve this certification are constantly adhered to.
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