Order Line 0330 123 4123
Please refer to the following information when returning products delivered from the Wickes website.
Your statutory rights are not affected by this information
You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to bespoke or made to measure products. For information regarding how to return a Product please see below.
You can cancel any online order (excluding bespoke or made to measure products) and receive a full refund (including delivery charges) by e-mailing email@example.com (including order number, post code and telephone number) at any time before the Product is dispatched or within 7 working days (i.e. excluding public holidays and weekends) starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost. For information regarding the return of Products please see below.
If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost by any of the following methods:
You can return any Product you no longer require to your nearest Wickes store with proof of purchase. However, please note that Wickes Kitchen & Bathroom stores are unable to accept returns for Products purchased online.
To arrange for a Product to be collected please e-mail firstname.lastname@example.org or telephone us on 0330 123 4123 with your order number and details of the Product to be returned. We will arrange for the collection of the Product by our nominated carrier. Please note that there will be a minimum charge payable by you of £22 for this service, which may rise depending on your location and product type. All refunds for returned Products will be processed within 30 days and will be made to the account used to purchase the product.
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 30 days of it being delivered to you or in the case of a defect that is not discoverable upon reasonable examination within 7 days of the time when you discover the defect or ought reasonably to have discovered it.
You can choose to return faulty or defective Products to your local Wickes store with proof of purchase. However, please note that Wickes Kitchen & Bathroom stores are unable to accept returns for products purchased online.
Alternatively, you can arrange for the faulty or defective Product to be collected by e-mailing email@example.com or by telephoning us on 0330 123 4123 with your order number and details of the product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.
We reserve the right to inspect all returned Products prior to agreeing any part-refund, full refund or product exchange.
Product Recall Notice – Wickes 16 Litre Dehumidifier (Product Number: 712919)