Important! Bank Holiday Delivery Information
Before you order, please read this important Early May Bank Holiday delivery information for telephone and online orders.
| Last Order Date & Time | Delivery Date |
| Thursday 23rd May up to 6pm | Friday 24th May (or you can specify a Saturday 25th May delivery for an additional cost of only £5) |
| Thursday 23rd May 6pm - Friday 24th May 6pm | Tuesday 28th May (or you can specify a Saturday 25th May delivery for an additional cost of only £5) |
| Friday 24th May 6pm - Tuesday 28th May 6pm | Wednesday 29th May |
| Tuesday 28th May 6pm onwards | Thursday 30th May |
We also have a store-based delivery service that operates over Bank Holidays, so you may still be able to get what you need! For more details please contact the store direct.
Delivery Information
Get delivery times and charges for your postcode.
When will my order be delivered?
When will my order be delivered?
Your delivery details depend on the type of product you order:
| Order Type | Delivery Information |
| Standard | Most of our products are standard next-day delivery. If it's not 'Big & Bulky' or 'Supplier Delivered', it's 'Standard'! |
| Big & Bulky | We offer next-day delivery on 'Big & Bulky' stuff like Sand, Cement, Timber and Sheet Materials. |
| Big & Bulky 7 | This is the heavy stuff that takes us a little longer to deliver (up to 7 working days). |
| Supplier Delivered | Delivered straight from the supplier within the timescales shown on the logo. |
Most of our Standard Products are available for next day delivery
| If you place your order on… | We deliver… | between… |
| Monday to Thursday before 6pm | Next Day | 7am to 6pm |
| Thursday 6pm to Friday before 6pm | Following Monday | 7am to 6pm |
| Friday 6pm to Monday 6pm | Following Tuesday | 7am to 6pm |
Other stuff you need to know
We will always try and send your complete order in one delivery. This means that if you have ordered a mixture of 'Standard' and Big & Bulky' products, we will wait until your complete order is ready before dispatching it.However, if your order includes 'Supplier Delivered' products these will always be delivered separately, direct from the supplier.
We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above.
For more information, read our Delivery Terms & Conditions.
*Excluding packaging & handling charges on certain products including doors and work tops.
Big & Bulky next day delivery is available on stuff like sand, cement, timber and sheet materials.
When can we deliver your Next Day Big & Bulky order?
| If you place your order on… | We deliver… | between… |
| Monday to Thursday before 6pm | Next Day | 7am to 8pm |
| Thursday 6pm to Friday before 6pm | Following Monday | 7am to 8pm |
| Friday 6pm to Monday before 6pm | Following Tuesday | 7am to 8pm |
Other stuff you need to know:
Delivery will be to your kerbside. Due to insurance guidelines we are unable to enter private residences.
If your order includes 'Supplier Delivered' products these will always be delivered separately, direct from the supplier.
We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above.
For more information, read our Delivery Terms & Conditions.
* Excluding packaging & handling charges on certain products including doors and work tops.
Our Big & Bulky 7-day delivery is for the heavy stuff that takes a little longer to arrange.
When can we deliver your Big & Bulky order?
| If you place your order on… | We deliver… | between… |
| Any day of the week | Within 7 working days (see comments on left for Saturday deliveries) | 7am to 8pm |
Other stuff you need to know:
Delivery will be to your kerbside. Due to insurance guidelines we are unable to enter private residences.
If your order includes 'Supplier Delivered' products these will always be delivered separately, direct from the supplier.
We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above.
For more information, read our Delivery Terms & Conditions.
* Excluding packaging & handling charges on certain products including doors and work tops.
Our Supplier Delivered products are delivered to you straight from the supplier, due to size or other restrictions.
When can we deliver your Supplier Delivered order?
| If you place your order on… | We deliver… | between… |
| Any day of the week | Within the number of working days stated on your delivery logo | Timescale agreed with supplier |
Other stuff you need to know:
Delivery will be to your kerbside. Due to insurance guidelines we are unable to enter private residences.
We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above.
For more information, read our Delivery Terms & Conditions.
* Excluding packaging & handling charges on certain products including doors and work tops.
How much will my delivery cost?
How much will my delivery cost?
The cost of your delivery depends on the type of product you order:
| Order Type | Delivery Information |
| Standard | Most of our products are standard next-day delivery. If it's not 'Big & Bulky' or 'Supplier Delivered', it's 'Standard'! |
| Big & Bulky | We offer next-day delivery on 'Big & Bulky' stuff like Sand, Cement, Timber and Sheet Materials. |
| Big & Bulky 7 | This is the heavy stuff that takes us a little longer to deliver (up to 7 working days). |
| Supplier Delivered | Delivered straight from the supplier within the timescales shown on the logo. |
Delivery Charges for Standard Products
| Order Type | Order Cost |
| Up to £45 | £5.95 |
| Over £45 | FREE |
| Additional Delivery Options | |
| Saturday Delivery | Only £5 extra |
| AM Delivery | Only £5 extra |
| Packaging & Handling Charges (in addition to Delivery Charges above) | |
| Doors | £4.95 per product |
| Worktops | £7.50 per product |
For more information (including delivery charges for orders placed in-store) read our Delivery Terms & Conditions.
Delivery Charges for Big & Bulky Products
| Order Type | Order Cost |
| Up to £300 | £25 * |
| Over £300 | FREE * |
| Additional Delivery Options | |
| Saturday Delivery** | Only £5 extra |
| Packaging & Handling Charges (in addition to Delivery Charges above) | |
| Doors | £4.95 per product |
| Worktops | £7.50 per product |
**Use our Postcode Checker to confirm whether Big & Bulky Saturday delivery is available to your delivery postcode.
Delivery Charges for Big & Bulky 7-Day Products
| Order Type | Order Cost |
| Up to £300 | £25 * |
| Over £300 | FREE * |
| Additional Delivery Options | |
| Saturday Delivery (the Saturday following the end of the 7 working day lead time) ** | Only £5 extra |
| Packaging & Handling Charges (in addition to Delivery Charges above) | |
| Doors | £4.95 per product |
| Worktops | £7.50 per product |
**Use our Postcode Checker to confirm whether Big & Bulky Saturday delivery is available to your delivery postcode.
Delivery Charges for Supplier Delivered Products
| Order Type | Order Cost |
| Up to £45 | £5.95 |
| Over £45 | FREE |
| Packaging & Handling Charges (in addition to Delivery Charges above) | |
| Doors | £4.95 per product |
| Worktops | £7.50 per product |
Where do you deliver?
Where do you deliver?
We deliver to mainland UK (Great Britain) addresses, and some other locations depending on the type of products you've ordered:
| Order Type | Delivery Information |
| Standard | Most of our products are standard next-day delivery. If it's not 'Big & Bulky' or 'Supplier Delivered', it's 'Standard'! |
| Big & Bulky | We offer next-day delivery on 'Big & Bulky' stuff like Sand, Cement, Timber and Sheet Materials. |
| Big & Bulky 7 | This is the heavy stuff that takes us a little longer to deliver (up to 7 working days). |
| Supplier Delivered | Delivered straight from the supplier within the timescales shown on the logo. |
Standard Products
We deliver 'Standard' products to mainland UK (Great Britain) addresses, and to The Isle of Wight.We are unable to deliver to Northern Ireland or remote and offshore locations (except The Isle of Wight).
Please refer to our Postcode Matrix to check whether we can deliver standard products to your area.
All products are delivered to the kerbside of the delivery address.
For more information, read our Delivery Terms & Conditions.
Big & Bulky Products
Wickes delivers 'Big & Bulky' products to mainland UK (Great Britain) addresses.We are unable to deliver to Northern Ireland or remote and offshore locations.
Please check our Postcode Checker to find out if a Big & Bulky delivery can be made to your address.
For more information, read our Delivery Terms & Conditions.
Big & Bulky 7 Products
Wickes delivers' Big & Bulky 7' products to mainland UK (Great Britain) addresses.Please check our Postcode Checker to find out if a Big & Bulky delivery can be made to your address.
For more information, read our Delivery Terms & Conditions.
Supplier Delivered
Supplier Delivered products can be delivered to mainland UK (Great Britain) addresses with some exceptions (such as remote locations) depending on the supplier. For more details please contact our customer services team.All products are delivered to the kerbside of the delivery address.
We are unable to offer specific delivery time slots. Deliveries will be within the timescales mentioned above
For more information, read our Delivery Terms & Conditions.
Frequently asked delivery questions
Frequently asked delivery questions
- Where on my property will you deliver my order to?
- Can I specify a time and date for delivery?
- Do I have to sign for delivery?
- When I place my order I am being charged extra for packaging and handling. Why is this?
- I have ordered a combination of Big & Bulky and non Big & Bulky products. Will they be delivered separately or together?
- I have ordered a Big & Bulky 7-day product but my postcode is in a 'next-day delivery' area. When will I receive my product?
- How will my paving be delivered?
Where on my property will you deliver my order to?
Due to insurance guidelines, delivery will be to kerbside only. Delivery personnel are unable to enter private residences, so the recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
Can I specify a time and date for delivery?
If you would like AM delivery we can do this for 'Standard' products for just £5 extra. This option is not available for deliveries containing 'Big & Bulky', 'Big & Bulky 7' or 'Supplier Delivered' products.
If you would like a Saturday delivery we can do this for 'Standard' and 'Big & Bulky' products for just £5 extra. This option is not available for deliveries containing 'Big & Bulky 7' or 'Supplier Delivered' products.
Unfortunately, Wickes cannot amend any other anticipated delivery dates.
Do I have to sign for delivery?
The delivery company will require a person over the age of 18 to sign for goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient
When I place my order I am being charged extra for packaging and handling. Why is this?
Some products such as doors require extra packaging materials and trained handling to ensure they get delivered promptly and safely.
A packaging & handling charge per item contributes towards the extra cost involved in transporting them to you in perfect condition. This charge is displayed on the product information page and is applied at checkout.
I have ordered a combination of Big & Bulky and non Big & Bulky products. Will they be delivered separately or together?
If you have ordered a combination of Big & Bulky products and non Big & Bulky products with different lead times they will usually be delivered together, but where certain items in your order are being sent direct to you from one of our partner suppliers this will not be possible.
I have ordered a Big & Bulky 7-day product but my postcode is in a 'next-day delivery' area. When will I receive my product?
If you have ordered any product listed as 'Big & Bulky delivery within 7 Days', your order will take up to 7 working days no matter what postcode area your delivery address is in. You will be contacted within one working day of placing your order to arrange a delivery date.
How will my paving be delivered?
Delivery will normally be within 7 working days. All paving materials are delivered to the kerbside as near as possible to the delivery address. It will then be the responsibility of the customer to ensure that the product is moved promptly and does not obstruct the carriageway or pavement. Some local authorities may prosecute if an obstruction is not cleared. Wickes Building Supplies LTD and its agents will accept no responsibility for any obstruction. This does not affect your statutory rights.
Access to your premises must be suitable for a 30ft (9.2m) heavy goods vehicle (for example, can a fire engine get to the drop off point?) If permits are required, they must be obtained by the customer.
The delivery will be advised approximately 1hr before the delivery will be made.If the carrier delivering the goods has to re-deliver, they will very likely make an additional charge. This is beyond the control of Wickes and will be an agreement between the person ordering the materials and the carrier company.
None of the above affects your statutory rights.
Who do I contact if I have a problem?
Who do I contact if I have a problem?
Use this Order Query form to send us a question regarding your order. You will need to input your order number so please have it ready.Alternatively, if you would prefer to talk to us directly about an online order, please call us on 0330 123 4123. We are open Monday to Friday (8:00am to 8:00pm), Saturday (8:30am to 5:30pm) and Sunday (10:00am to 4:00pm).
If you're query is regarding an in-store order for a home delivered to-order kitchen or bathroom, contact us on 0844 892 2721 (we are open Monday to Friday 9:00am- 5:30pm).
We are unable to offer specific delivery time slots. See 'When will my order be delivered?' for delivery timescales.
If you would prefer to contact us in writing, our address is as follows:
Wickes Customer Services
Rhosili Road
Brackmills Industrial Estate
Northampton
Northamptonshire
NN4 7JE
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