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Delivery information
1. Got a problem with a delivery?
2. How long will my delivery take?
3. How much will my delivery cost?
4. Can I specify a time and date for delivery?
5. Where can Wickes deliver items?
6. Do I have to sign for delivery?
1. Got a problem with a delivery?
If these Delivery Information pages can't help with your problem, please check our Frequently Asked Questions. If you still can’t find an answer, then contact us here.
2. How long will my delivery take?
Wickes products
We provide next-day delivery for orders placed Monday to Thursday before 6:00pm.
Friday orders placed before 6:00pm will be delivered the following Monday. If Monday is a bank holiday, we’ll deliver on Tuesday.
Weekend orders placed between 6:00pm on Friday and 6:00pm on Sunday will be delivered the following Tuesday. However, if Monday is a bank holiday, delivery will be on Wednesday.
Saturday delivery is now available. To take advantage of this service, your order must be placed before 6:00pm Friday (remember to check the 'Delivery Options' box in Step 3 of the checkout process). The cost of a Saturday delivery is £8.00.
For further details please refer to the Terms and Conditions page on this website.
Our partner supplier products
Our partner suppliers are companies that provide their products directly to the customer, due to size, weight or manufacturing constraints.
Upon receipt of your order, our partner supplier will contact you to arrange a convenient delivery date and time. Please note that products ordered from our partner suppliers are not part of Wickes delivery policy as detailed above.
Delivery times for partner supplied products are notified by one of the following logos on the product details page:
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3. How much will my delivery cost?
Wickes offers FREE DELIVERY to mainland UK addresses for online orders of £45 or more*:
| Delivery costs | ||
|---|---|---|
| Before | Delivery Cost | |
| Next day | 6:00pm | FREE* |
| Next day morning | 12:00pm | Add £5 |
| Saturday | 6:00pm | Add £8 |
| Packaging and handling costs | |
|---|---|
| Website orders £45 and over |
FREE* |
| Website orders under £45 | £5.95 |
* Excluding morning and Saturday deliveries, and specific items with individual charges associated.
Free delivery is available within set distances from a limited number of Wickes stores on purchases up to two (2) tonnes in weight, subject to single-purchase minimum spend levels. A charge will be made for deliveries outside these set distances. Store colleagues can provide further details covering individual store delivery policies.
4. Can I specify a time and date for delivery?
You can arrange a morning delivery at an additional cost of £5.00, or a Saturday delivery for £8.00. Unfortunately, Wickes cannot amend any other anticipated delivery dates.
5. Where can Wickes deliver items?
Wickes deliver to locations in mainland UK. However, we are currently unable to deliver to Northern Ireland or remote and offshore locations.
Please click here for details (by postcode) on areas in Great Britain where Wickes is unable to offer a full next-day delivery service.
6. Do I have to sign for delivery?
The delivery company will require a person over the age of 18 to sign for goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient
7. Returns and refunds
The quickest way to obtain a refund or exchange your online purchase is to return it to any Wickes store with your proof of purchase.
If you would like to contact a Wickes Customer Services representative about your order, please send us a message using this Order Query form. A member of our team will contact you upon receipt. A member of our team will contact you upon receipt of your e-mail.
For further details please refer to the Terms and Conditions page on this website.
8. How to contact us
If we haven’t been able to answer your delivery query, you can use this form to contact us by email: Your Order Query.
If you would prefer to talk to us directly, please call us on 01604 744 174, Monday to Friday 8:30am - 6:00pm.
Or if you wish, you can write to us at the following address:
Wickes Customer Services
Rhosili Road
Brackmills Industrial Estate
Northampton
Northamptonshire
NN4 7JE
