Delivery information
The following information relates to online and telephone orders only. For delivery charges and queries regarding items bought in-store, please contact the store direct.
Got a problem with a delivery?
How long will my delivery take?
How much will my delivery cost?
Can I specify a time and date for delivery?
Where can Wickes deliver items?
Do I have to sign for delivery?
How will my paving be delivered?
Returns and refunds
Contact us
Got a problem with a delivery?
If these Delivery Information pages can't help with your problem, please check our Frequently Asked Questions. If you still can’t find an answer, then contact us here.
How long will my delivery take?
Wickes products
We provide next-day delivery for orders placed Monday to Thursday before 6:00pm.
Friday orders placed before 6:00pm will be delivered the following Monday. If Monday is a bank holiday, we’ll deliver on Tuesday.
Weekend orders placed between 6:00pm on Friday and 6:00pm on Sunday will be delivered the following Tuesday. However, if Monday is a bank holiday, delivery will be on Wednesday.
Saturday delivery is now available. To take advantage of this service, your order must be placed before 6:00pm Friday (remember to check the 'Delivery Options' box in Step 3 of the checkout process). The cost of a Saturday delivery is £5.00.
For further details please refer to the Terms and Conditions page on this website.
Our partner supplier products
Our partner suppliers are companies that provide their products directly to the customer, due to size, weight or manufacturing constraints.
Upon receipt of your order, our partner supplier will contact you to arrange a convenient delivery date and time. Please note that products ordered from our partner suppliers are not part of Wickes delivery policy as detailed above.
Delivery times for partner supplied products are notified by one of the following logos on the product details page:
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How much will my delivery cost?
Wickes offers FREE DELIVERY to mainland UK addresses for online orders of £45 or more*:
| Delivery costs | ||
|---|---|---|
Before |
Delivery Cost | |
| Next day Orders £45 or more |
6:00pm | FREE* |
| Next day Orders under £45 |
6:00pm | FREE* (but see packaging & handling costs) |
| Next day morning | 12:00pm | Add £5 |
| Saturday | 6:00pm | Add £5 |
| Packaging and handling costs | |
|---|---|
| Website orders £45 and over |
FREE* |
| Website orders under £45 | £5.95 |
* Excluding morning and Saturday deliveries, and specific products including (but not restricted to) doors and worktops. These products have an additional charge per item to contribute towards the extra cost involved in packaging and handling them safely.
Can I specify a time and date for delivery?
You can arrange a morning delivery at an additional cost of £5.00, or a Saturday delivery for £5.00. Unfortunately, Wickes cannot amend any other anticipated delivery dates.
Where can Wickes deliver items?
Wickes deliver to locations in mainland UK. However, we are currently unable to deliver to Northern Ireland or remote and offshore locations.
Please click here for details (by postcode) on areas in Great Britain where Wickes is unable to offer a full next-day delivery service.
Do I have to sign for delivery?
The delivery company will require a person over the age of 18 to sign for goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient
How will my paving be delivered?
Delivery will normally be within 7 working days. All paving materials are delivered to the kerbside as near as possible to the delivery address. It will then be the responsibility of the customer to ensure that the product is moved promptly and does not obstruct the carriageway or pavement. Some local authorities may prosecute if an obstruction is not cleared. Wickes Building Supplies LTD and its agents will accept no responsibility for any obstruction. This does not affect your statutory rights.
Access to your premises must be suitable for a 30ft (9.2m) heavy goods vehicle (for example, can a fire engine get to the drop off point?) If permits are required, they must be obtained by the customer.
The delivery will be advised approximately 1hr before the delivery will be made.If the carrier delivering the goods has to re-deliver, they will very likely make an additional charge. This is beyond the control of Wickes and will be an agreement between the person ordering the materials and the carrier company.
None of the above affects your statutory rights.
Returns and refunds
The quickest way to obtain a refund or exchange your online purchase is to return it to any Wickes store with your proof of purchase.
If you would like to contact a Wickes Customer Services representative about your order, please send us a message using this Order Query form. A member of our team will contact you upon receipt.
For further details please refer to the Terms and Conditions page on this website.
How to contact us
If we haven’t been able to answer your delivery query, you can use this form to contact us by email: Your Order Query.
If you would prefer to talk to us directly, please call us on 0845 279 9898. We are open Monday to Friday (8:00am - 20:00pm), and Saturday (09:00am – 17:30pm).
Or if you wish, you can write to us at the following address:
Wickes Customer Services
Rhosili Road
Brackmills Industrial Estate
Northampton
Northamptonshire
NN4 7JE
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