Terms & Conditions

Price Match Promise
General Terms & Conditions

Our Price Promise - Terms & Conditions

If you want to make a claim before you've bought the goods from Wickes, we'll ask you for the details of the other price you've found. If you've already bought goods from us and then found them cheaper somewhere else within 7 days, we can action Our Price Promise subject to the details below.

In both cases, we'll ask to see proof of the other price you've found or your receipt if you've already bought them. The decision to action Our Price Promise is completely down to the Duty Manager and his or her decision is final (whether you have proof or not).

Matches will only be made on the selling price of the goods. 'Free gifts' or 'Give aways' are not included. The equivalent product must, in Wickes' reasonable opinion, have the same specification and pack size/quantity. Wickes' decision on what is an equivalent product is final and not negotiable.

You can claim under Our Price Promise up to 7 days after you have made a purchase from Wickes. Claims should be backed up with evidence of the other relative product, price and promotion.

The equivalent product must be in stock at a retailer, based within a 10 mile radius of the Wickes store where the product was purchased. The competitor price must include VAT and can be 'Sale' or 'Offer Price'.

Claims under Our Price Promise after a purchase from Wickes must be made at the Wickes store where the product was originally bought. Only one refund per customer per Wickes purchase will be given. Our Price Promise excludes prices and products advertised on the internet and in the catalogue. These terms & conditions do not affect your statutory rights.

Terms & Conditions - General

This website is owned and operated by Wickes Building Supplies Limited (otherwise referred to as 'Wickes', 'we', or 'us'), a company registered in England and Wales.

Registration Details

Primary Adresses

These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.

These terms and conditions do not affect your statutory rights.

Security

If you decide to register with the Wickes website, take care of your account by never sharing your user details with anyone, and selecting a password unique to this site.

Each registration is for a single user only. You should not share your user name and password with any other person, or with multiple users on a network.

If you suspect that your account is being accessed by a third-party, please contact us immediately by e-mailing custservices@wickes.co.uk or call 01604 744 174, 8:30am - 6:00pm Monday to Friday.

You can change your password at any time by accessing your Account Information page, and selecting 'Change E-mail/Password'.

Please try to ensure that the personal details you give us are completely correct. In the event of any errors, or if you need to change your contact details, please do so by accessing the Account Information page and selecting the appropriate option.

For further information please read our Security page.

Privacy

Other than personally identifiable information, which is covered under the Wickes Privacy Policy in these Terms and Conditions, any material you transmit or post to the website shall be considered non-confidential or non-proprietary.

We shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

Access to the Wickes Website

We will try to ensure that the Wickes website is available 100% of the time for you . However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Copyright and Database Rights

Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Wickes. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited.

Any rights not expressly granted in these terms are reserved.

Payment Cards

Wickes accepts Visa and Mastercard credit cards and Maestro, Delta, Visa Electron and Solo debit cards.

Placing an Order

When you place an order through the website, we will send an e-mail to confirm that we have received the order. All orders are subject to these Terms and Conditions.

Wickes cannot accept an order until payment is received in full for all products and any related delivery charges.

Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

General Delivery Terms (applicable to ALL orders)

These General Delivery Terms apply to all orders, in addition to the specific terms set out underneath them.

There are three types of products that you can order from Wickes, all which will affect delivery (see specific sections below):

1. 'Standard' products are products that do not fall into our 'Big & Bulky' or 'Supplier Delivered' product categories.
2. 'Big & Bulky' products.
3. 'Supplier Delivered' products, which are identified by the following logos (with delivery lead times specified on the logo):
   
   

All orders are subject to product availability.

Depending on your delivery postcode and which products you order, delivery charges may apply. Please see the Delivery Charges tables below or use our Postcode Charges Checker icon (for 'Big & Bulky' products) to calculate your estimated delivery charge.

Wickes delivers to mainland UK (Great Britain) addresses only, but there are some postcodes within mainland UK that we are unable to reach (mainly remote locations). Please see our Postcode Matrix to check whether we can deliver to your area.

It is your responsibility to ensure that we can deliver to your address. We are not responsible for any failure to deliver to addresses that cannot be accessed (including red routes).

All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We will let you know if we cannot deliver your products within 30 days of when we receive payment from you, and give you the opportunity to either wait for the products or cancel your order. If you choose to cancel your order we will give you a full refund.

We strongly recommend that you do not book fitters or tradesmen until your order has actually been delivered and checked by you. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.

We are not able to process orders or deliver on UK Bank Holidays and Sundays.

We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. However, when you place an order containing a mix of products including 'Supplier Delivered' items, one single delivery will not be possible, as our 'Supplier Delivered' products are delivered direct from the supplier.

All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address. The recipient of the products is responsible for any additional lifting once the delivery has been made.

Delivery Terms for online orders and telephone orders including catalogue (in addition to the General Delivery Terms above)

Please ensure you provide your telephone number and e-mail address when you place your order.

'Standard' products

Whether we can offer our next-day delivery service to you depends on your delivery postcode which can be checked using our Postcode Matrix or by calling 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page).

For 'Standard' products, please check our Postcode Matrix before you place your order - to check when your products will be delivered - as some postcodes may not be eligible for next-day delivery.

Where our next-day delivery service is available, it applies to 'standard' products that are ordered Monday – Thursday before 6pm.

For orders placed on a Friday before 6pm, we will try to deliver 'standard' products the following Monday.

For orders placed between 6pm on a Friday and 6pm on a Sunday, we will try to deliver 'standard' products the following Tuesday.

Saturday delivery is available for £5 extra (see Delivery Charges table below for details and exclusions).

'Big & Bulky' products

For 'Big & Bulky' products, please check our Postcode Charges Checker - before you place your order - to find out if your delivery postcode is eligible for next-day delivery.

Where our next-day delivery service is available, it only applies to 'Big & Bulky' products on orders placed between Monday–Thursday before 6pm and is only available for customers who require the products to be delivered to an address within a 10 mile radius of a Wickes store. This can be checked online using our Postcode Charges Checker or by calling 0845 274 during opening hours (as shown on our Telephone Order Hotline page).

For orders placed on a Friday before 6pm, we will try to deliver 'Big & Bulky' products the following Monday.

For orders placed between 6pm on a Friday and 6pm on a Sunday, we will try to deliver 'Big & Bulky' products the following Tuesday.

Saturday delivery is available for £5 extra (see Delivery Charges table below for details and exclusions).

'Big & Bulky' 7-day delivery lead time products are not available for next-day delivery.

Delivery Charges for online orders and telephone orders including catalogue

Order Type	Order Value	Delivery Charge
'Standard' products	Up to £45	£5.95
'Standard' products	Over £45	FREE
'Big & Bulky' products (including 'Big & Bulky' 7-day delivery lead time products)	Up to £300	£25 if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25 If your delivery address does not fall within the distances above please refer to our Postcode Charges Checker online, or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to obtain a confirmed delivery cost prior to placing your order
'Big & Bulky' products (including 'Big & Bulky' 7-day delivery lead time products)	Over £300	FREE if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25 If your delivery address does not fall within the distances above please refer to our Postcode Charges Checker online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to obtain a confirmed delivery cost prior to placing your order
Additional product charges	Per product	Doors = £4.95 extra   Worktops = £7.50 extra
'Standard' products AM Delivery	Any	£5 extra But depends on delivery postcode and lead time on the product. Please refer to our Postcode Matrix online or call 0845 2741000 during opening hours (as shown on our Telephone Order Hotline page) to confirm if AM Delivery is possible for your area on the product(s) you have ordered
'Standard' products Saturday Delivery	Any	£5 extra But depends on delivery postcode and lead time on the product. Please refer to our Postcode Matrix online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to confirm if Saturday Delivery is possible for your area on the product(s) you have ordered
'Big & Bulky' products Saturday delivery only	Any	£5 extra But depends on delivery postcode and the lead time on the product. Please refer to our Postcode Charges Checker online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to confirm if Saturday Delivery is possible for your area on the product you have ordered
'Big & Bulky' 7-day delivery lead time products Saturday Delivery only	Any	£5 extra But depends on delivery postcode. Please refer to our Postcode Charges Checker online or call 0845 274 1000 during opening hours (as shown on our Telephone Order Hotline page) to confirm if Saturday Delivery is possible for your area. Important: Delivery will be on the Saturday following the end of the delivery lead time

Delivery Terms for orders placed in a Wickes store (in addition to the General Delivery Terms above)

Normal Delivery
At the time you place your order we will arrange and confirm a suitable delivery date with you in the store. Your delivery date will depend on your delivery postcode and the lead time for the product ordered, which you will be informed of by our Wickes Customer Services Assistant.

Next-day delivery
Whether we can offer our next-day delivery service to you will depend on your delivery postcode and the lead time for the product. Our Wickes Customer Assistant will inform you of this at the time you place your order.

Our next-day delivery service is available for products that are ordered Monday – Thursday before 6pm.

For orders placed on a Friday before 6pm, we will try to deliver products the following Monday.

For orders placed between 6pm on a Friday and 6pm on a Sunday, we will try to deliver products the following Monday.

Delivery Charges for orders placed in a Wickes store

Order Type	Order Value	Delivery Charge
Any product	Up to £300	£25 if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25 If your delivery address does not fall within the distances above our Wickes Customer Assistant will be able to obtain a confirmed delivery cost prior to you placing your order
Any product	£300 and over	FREE if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25 If your delivery address does not fall within the distances above our Wickes Customer Assistant will be able to obtain a confirmed delivery cost prior to you placing your order
Any product Saturday Delivery	Any	£5 extra But depends on delivery postcode. Our Wickes Customer Assistant will be able to confirm if Saturday Delivery is possible for your area

Delivery Terms for 'Supplier Delivered' products (in addition to the General Delivery Terms above)

'Supplier Delivered' products are identified by the following logos:

If you order a 'Supplier Delivered' product, our supplier will contact you direct (please make sure you supply your telephone and email details when placing your order) to arrange and confirm a delivery date.

Pricing

The prices displayed on the Wickes website are largely the same as the Wickes in-store prices, however we may offer different prices for products purchased from the website. These prices may be higher or lower than in our stores.

All prices are inclusive of VAT where appropriate. The Wickes VAT number is 408 5567 37.

Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

All prices are subject to change without prior notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

Red Pencil Pricing

Offer cannot be used in conjunction with any other offer, promotion or discount.

Guarantees

We provide guarantees on many of our products. These can be identified by the guarantee logo on the product description page. The guarantee does not affect your statutory rights.

Cancellations

Orders placed for made-to-measure products may not be cancelled.

You may cancel other orders at any time before they are dispatched to you. E-mail weborders@wickes.co.uk including your order number, postcode and contact telephone number.

Returns and Refunds

You may return a product for any reason within 30 days from the date of delivery and we promise to give you a refund, excluding any delivery charges, unless you cancel your order within 7 days following the date of delivery of the product, in which case we will also refund the delivery charges.

In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 30 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

Products can be returned to your local Wickes store, with proof of purchase. Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at your expense. We require the return of the products within 30 days of the refund request being made.

Certain products offered on the website have specific, stated delivery times which supersede the standard next-day delivery proposal (please see individual product details on the website).

Referred to as 'special order', 'extended lead time' or 'supplier-delivered' products, these items are shipped directly from Wickes' suppliers. In the unlikely event that a special order product is faulty, the item can be returned to your local Wickes store, with proof of purchase, for a full refund (including delivery charge). Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. Should a special order product need to be returned for any other reason, it can be returned to your local Wickes store, with proof of purchase, for a full refund (excluding delivery charge, unless you return it within 7 days following the date of delivery, in which case we will also refund the delivery charge). Alternatively, collection of the product can be arranged through our nominated carrier. There will be a minimum charge to you of £22 for this service, increasing significantly dependent on your location and product type.

To arrange collection of products for return, send an e-mail to weborders@wickes.co.uk including your order number, postcode, contact telephone number and details of the product to be returned, making sure to include the reason for the return.

Please note that made-to-measure items may not be returned unless they are faulty.

All refunds will be made within 30 days of notification to the account originally used to purchase the product.

See our See our Refunds and Returns section for additional details on product returns.

If you want to return a product for any reason, we promise to give you a refund, excluding any delivery charges, within 30 days of the date it is delivered to you.

Children

As a responsible retailer, we are aware that minors can incorrectly use some DIY products. We do not knowingly sell to children. Orders may only be placed by persons aged 18 or over.

Links to other websites

The Wickes website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. Wickes is not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links.

If you do access any third-party websites linked to this website you do so at your own risk.

Disclaimer

The information contained on this website is for general guidance only. Wickes makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

Wickes reserves the right to change or update any website content, prices or products at any time without prior notice.

The material on the Wickes website is provided 'as is', without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website.

The 'How to' Videos created by Wickes are only to be used as a guide. Before you start, carefully research the task to make sure you have the appropriate level of experience. Always properly assess the risks, wear the necessary personal protective equipment, follow the manufacturer's instructions carefully and use safe working practices throughout.If unsure seek advice from a qualified tradesperson (gas and electrical work must always be undertaken by an appropriately qualified professional).

All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.

Liability

Save for the remedies set out in our Refunds and Returns section (above) and to the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) for fraud or fraudulent misrepresentation; or

c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to a sum equal to the amount paid by you in respect of the product or, in the event that liability does not relate to the purchase of a product, our liability shall be limited to £1,000.

We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable to you where we are unable to perform our obligations due to matters outside our control.

General

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.

The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

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