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Kitchens To-Order Frequently Asked Questions

Meeting a Design Consultant

Book a Design Consultant



Ordering/Payment



Appliances



Cabinets



Cabinet Accessories



Sinks



Worktops



Delivery



After Sale & Kitchen Care



Do Wickes offer technical advice to help plan my new kitchen?

Yes, simply book an appointment online, or at your nearest store, with one of our highly trained Design Consultants. They will give you FREE expert advice to help you design, plan and purchase your kitchen. They will also draw up a detailed 3-D plan so you can see exactly how your new kitchen will look. Home visits are available too. Use the Store Locator to find your nearest Wickes store.

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How much does it cost to get help with planning my kitchen at Wickes?

Nothing. It is a FREE service with no obligation to buy.

Do I need to measure my room myself?

No. If you are not confident measuring your room one of our Design Consultants will be more than happy to visit your home to take the necessary measurements. However, it would be useful to take approximate measurements to your initial meeting.

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Can I arrange for a Design Consultant to visit my home via the Wickes website?

When you book an appointment online, one of the team in your nearest store will call to discuss your initial requirements and book a convenient time for you to meet your Design Consultant in store. Then they can decide on the need for a home visit and make an appointment with you at that time.

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What do I need to bring to my appointment with the Design Consultant?

Before your consultation it would be helpful if you could measure your current kitchen. Also, measure the ceiling in two places as not all walls and ceilings are level. Draw a simple plan that shows where fixed items like windows and doors, existing power points, water supply and hot water cylinders are. You should also bring along any ideas you have - such as colours and finishes you like or designs in magazines etc. These will help your Design Consultant get a feel for what you are trying to achieve with your new kitchen.

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What if I don't feel confident measuring the room myself?

We only need approximate measurements for your kitchen at first. One of our Design Consultants will be more than happy to visit your home to take accurate measurements later.

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How will I know what my kitchen will look like and what will I have to take away for reference?

Using Computer Aided Design our Design Consultants will then create a realistic drawing of how your dream kitchen or bathroom will look in your home.

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What products can I purchase online?

You can purchase selected to-order kitchens online. But please be aware that designing a new kitchen is a complex project we advise customers to visit one of our Design Consultants for planning and purchasing advice.

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Do Wickes prices include VAT?

Yes, all our prices include VAT at the standard rate.

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Are Finance options available?

Yes. We always have flexible payment options available. Please contact your local store for more information.

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Can I find out when a Wickes sale starts or ends?

This information is available in-store or alternatively, details can be found on the price-lists featured on this website.

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Can I use the website to reserve products for collection or check stock at my local Wickes store?

Unfortunately we do not currently offer either of these services.

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The hinge holes on the furniture fascia do not line up to connect the appliance?

This is correct, a router tool can be purchased in store to make the holes in the correct place for your chosen appliance. The hinge holes are normally 35mm in diameter.

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I have switched on my appliance and it is not working?

Please check your instruction manual for the checklist, and if this can not resolved the issue, please call Service Force on 08445 616 616 who will arrange to inspect the product and resolve any issues.

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How long is my appliance guaranteed for?

Appliance guarantees vary, your guarantee information will be contained within your 'Instructions and Information' pack.

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I cannot find my instruction manual?

Instruction manuals can be downloaded from the manufacturers' websites or by contacting the manufacturers' customer helplines as follows:
Electrolux, AEG, Zanussi: www.electrolux.co.uk or by calling 08445 613 613.
Rangemaster: www.rangemaster.co.uk or by calling 0870 789 5107

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I have parts missing in my appliance?

You will need to find both the product code and serial number and contact the Wickes Customer Services Team on 0844 892 2721 Monday to Friday between 09:00 -17:30.

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I have unpacked my appliance and it is damaged?

Please DO NOT fit the appliance. Call the Wickes Customer Services Team and we will discuss a replacement, on 0844 892 2721 Monday to Friday between 09:00 -17:30.

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Do all double ovens come with a drop down grill?

No, please check our appliance brochure for more details or contact your local stores design consultant who will be happy to provide the information you require.

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Where do I start fitting my kitchen cabinets?

Always start in the corner.

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What height do I set the cabinet legs to?

If your flooring is going all the way under the cabinets you need to set the legs at 140mm.
If your flooring is going to sit flush to the plinth then your legs will need to be set at 140mm plus the height of your flooring.

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What tools will I need to complete my kitchen?

You will need the following tools to complete your kitchen:
- Pozidrive no. 2 screwdriver
- 5mm flat screwdriver
- Metric tape measure
- Square edge and spirit level
- Electric drill with 8mm, 5mm, 3mm diameter wood drill bits and appropriate masonry drill bits
- Panel saw, jig saw and mitre saw
- Bradawl
- Mallet
- At least 2 G clamps, mitre block
- Workbench or stable, firm work surface

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I have just had my walls plastered, how long should I wait before I can start my kitchen build?

The plaster must be fully dry before you start hanging cabinets. Drying times vary depending on the product used and environmental conditions, please seek advise from your tradesperson.

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Is there a minimum gap between where the hob is fixed and the underside of the wall units?

Yes, there is a minimum gap of 650mm.

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What is the depth of the base units?

570mm.

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What is the depth of the wall units?

307mm.

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Is there a service gap in the base units for pipe work?

Yes, 66mm.

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Do you need to order the extra legs for curved base units?

Yes, the extra legs need to be ordered for this unit.

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Where does the cornice go?

On top of the wall units.

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Where does the pelmet go?

Underneath the wall units.

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How do I fit the cornice and pelmet?

Cornice and pelmet can be fitted to cabinets by drilling 5mm holes through the cornice or pelmet into the cabinet or attaching half blocks 50mm in from each side and at every 450mm along straight sections.

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What is a worktop support panel?

This is a panel that goes on the end of a run of units where no plinth is being used. You fit all the carcases as normal and then connect this on the end.

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How do you fit a décor base side or décor wall side panel?

When fitting your cabinet remove the side panel and replace with the décor panel. These are pre-drilled to match your existing cabinet side panel.

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How do you fit a thick décor base or wall panel?

Thick décor panels should be cut to size and added onto the side of the carcase.

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Why are décor panels that are fitted on to the cabinet over sized?

This is to compensate for walls or floor that are uneven, allowing the panel to be scribed to fit to the wall.

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I have received a sink that states RHD, what does this mean?

This means that it is a Right Handed Drainer sink.

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I have not received the waste kit with my sink?

Our waste kits are carefully packed in the box with the sinks. Please double check your packaging. Should your kit be missing please contact the Wickes Customer Services Team on 0844 892 2721 between 09:00-17:30 Monday to Friday.

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I have not received any instructions for my sink?

Please contact the Wickes Customer Services Team on 0844 892 2721 Monday to Friday 09:00 -17:30.

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I have opened my sink and it is chipped.

Please DO NOT fit the product. Contact the Wickes Customer Services Team on 0844 892 2721 Monday to Friday between 09:00 -17:30.

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What can I do if I mark or scratch my stainless steel sink?

Most national supermarket chains stock a range of products you can purchase that can help with these type of problems.

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What lengths are Wickes worktops available in?

Laminate worktops are 3050mm long (50mm is to allow for damaged edges should this occur).
Laminate breakfast bar 2000mm.
Solid Wood worktops are 3000mm.
Granite, Apollo Quartz, Apollo Slab Tech and Earthstone Solid Surface products vary in size.

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What depths are Wickes worktops available in?

Laminate worktops are 600mm deep.
Laminate breakfast bars are 640mm or 900mm deep.
Solid Wood worktops are 600mm deep.
Earthstone Solid Surface vary in size.
Granite is available from 300mm to 1300mm.
Apollo Quartz is available from 300mm to 1300mm.
Apollo Slab Tech is available from 300mm to 1200mm.

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What thicknesses are Wickes worktops available in?

Laminate worktops 38mm thick as standard.
Laminate breakfast bar 38mm.
Solid Wood worktops 38mm.
Earthstone Solid Surface are 34mm thick.
Granite 30mm.
Apollo Quartz 30mm.
Apollo Slab Tech 30mm.

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How do I fit the worktop edging strip on laminate worktops?

A contact adhesive must be applied to the strip and worktop.

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I have not received any fittings for my worktop?

Wickes worktops are not supplied with fittings There are many different ways to fit worktops, and accessories can be purchased in-store or online.

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Is there any glue that is colour matched for the join?

Yes, we sell several different colour fillers to complement our worktop range. These can be order online, through your local Wickes store design centre, or by calling the Wickes Customer Services Team on 0844 892 2721 Monday to Friday between 09:00 -17:30.

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What is the delivery lead time?

Delivery is normally from four weeks. Please check our online delivery information or with your local store before ordering as times may vary.

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Is there a delivery charge for kitchen orders?

Orders over £300 are delivered free, otherwise there is a packaging and handling charge of £15.00.

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Where can Wickes deliver items?

Wickes deliver to locations in mainland UK. We are currently unable to deliver to Northern Ireland or remote and offshore locations.
Please view delivery details (by postcode) for the areas in Great Britain where Wickes is unable to offer a full delivery service.

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Can I pre-book my delivery slot?

Yes, our Customer Services Team will contact you by telephone within 3 working days of your order been place and agree the first convenient and available delivery slots available in your area, directly with you.

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Do I have to sign for delivery?

Yes, although it can be someone authorised by you to receive the goods on your behalf, who is over the age of 18.

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Who should I contact for 'after sales' service?

Call our Customer Service Team on 0844 892 2721, Monday to Friday between 09:00 -17:30, or your local store who will be more than happy to help.

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Where can I get technical help with a product?

Please e-mail us at Customer Services for assistance, including the product details and a contact name and telephone number(s).

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How can I order additional items, should I need them?

If you have already had your main order delivered and discover you need to order additional items, you can do this at your local store or by calling 0844 892 2721, Monday to Friday between 09:00 -17:30.

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Guarantees

All Wickes Kitchen products are guaranteed against manufacturing defect for a period of five years. This guarantee does not cover products against accidental or malicious damage, improper use, negligence, general wear and tear, damage due to poor installation or servicing or consequential loss. This does not affect your statutory rights.

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Who do I contact if something is missing?

Please call our Customer Service Team on 0844 892 2721.

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Do you have an Installation Service?

We now offer a nationwide installation service, please see your Design Consultant for further details.

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Where can I get details of Wickes upcoming promotions, offers and new product ranges?

You can sign-up to the free Wickes e-mail newsletter via our homepage, to be kept up to date with all the latest Wickes promotions, special offers and exciting new products.

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How do I care for my kitchen cabinets?

This care guide has been specifically designed to allow you to care for your kitchen cabinets.

You can download the PDF here:

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How do I care for my kitchen worktops?

Our care guides have been specifically designed to allow you to care for your kitchen worktop.

You can download the PDF here:

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How do I care for my kitchen sink?

Our care guides have been specifically designed to allow you to care for your kitchen sink.

You can download the PDF here:

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