Shopping at Wickes
At Wickes we put customer safety at the heart of everything we do. But right now, that doesn't just mean goggles, steel toe-capped boots or yellow helmets. It means 2 metre distances, paying by card and safety screens at checkouts. We ask all of you to do it right by following our new safety measures.
Please contact us on 0330 1234 123.
We are experiencing a significantly higher number of contacts than usual at the moment so please bear with us.
Our customer service team are open:
Monday - Saturday: 08.00 - 17.00
Sunday: 10.00 - 17.00
Can I cancel my order?
How do I get a refund?
What do I do if my order is late, has failed or has been missed?
Can I amend my order?
How do I check product or stock availability?
Shopping in store
Your safety comes first...
To ensure the safety of our staff and customers, please follow the messaging in store.
Please queue following the floor markings and enter when a staff member tells you.
Follow the messaging in store, and stay at least 2m from staff and other colleagues.
Follow the one-way system we have put in place in store if applicable.
Once you have finished shopping, follow the floor marking signs to the till.
Place the trolley in the designated space and allow the colleague to scan your items.
Please use contactless card payments where possible.
Please return your trolley to the trolley cleaning station once you have finished with it.
For your information...
If you are buying large products, please bring a member of your household to assist with carrying.
We cannot currently register any new TradePro accounts in store. Please apply online.
We are sorry for any inconvenience these measures may cause.
Click & Collect
We are operating a contactless Click and Collect service for our customers which will be operated outside of our stores. Our collection times are a little longer at the moment due to customer demand. Please do not travel to store until you have had confirmation that your order is ready as we will be unable to provide the collection if it is not ready.
As these are particularly busy periods for us, availability may at times be limited and some products may not be available for home delivery where social distancing rules cannot be observed.
We are currently experiencing particularly high volume of demand for home delivery and no longer have availability for Next Day delivery on most lines and locations.
Showroom Kitchen & Bathroom design service
Please complete the form.
One of our team will then be in contact to arrange an appointment with one of our experienced Design Consultants.
We are open 9am-6pm every day.
COVID-19 - Safe Ways of Working Risk Assessment
During the COVID-19 emergency and beyond, the safety and wellbeing of our people, our customers and the communities we serve will always be our priority, and remains at the heart of our decision making process here at Wickes, which is part of Travis Perkins plc.
To support the UK Government’s encouragement of construction and building activity as an engine for economic recovery, we have a critical role to play in the supply chain. In order to protect colleagues and customers, and ensure our business can remain open, we have adapted our ways of working, and have been working with the Department for Business, Energy and Industrial Strategy (BEIS), other Government departments, trade associations and others to develop guidance for colleagues, customers and other stakeholders.
We continue to follow the latest official guidance and carefully monitor the COVID-19 situation. We remain committed to working closely with Government, customers and the wider industry to maintain safety and wellbeing.
If anyone has concerns about our safe working arrangements, please raise them with the local manager or email firstname.lastname@example.org