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Shopping at Wickes

At Wickes we put customer safety at the heart of everything we do. But right now, that doesn't just mean goggles, steel toe-capped boots or yellow helmets. It means 2 metre distances, paying by card where possible and safety screens at checkouts. We ask all of you to do it right by following our new safety measures.

Customer service
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Please complete our contact form, or call us on 0330 1234 123.

You can also contact us via Live Chat.

We are open:

Monday - Saturday: 8am - 5pm
Sunday: 10am - 5pm

Can I cancel my order?

You can cancel an order up until it is delivered. Please be aware that if you cancel your order with less than 24 hours’ notice, the delivery may still be attempted, but you will have the option to cancel.

To cancel your order, call 0330 123 4123 and select option 3, then select 1 for ‘Cancellations’.

Alternatively please refuse the delivery at your doorstep on delivery. The items will be returned to us and you can expect to see your refund in your bank account within 7 to 10 days.

You can also return the item directly to your nearest store.

How do I get a refund?

If you have already contacted us regarding a refund, a member of our team will be in touch with you to resolve this matter as soon as possible.

If you would like a refund on a recent item please contact 0330 123 4123 and choose the option for ‘After Sales’ and a member of the team will help.

Alternatively, you can return the item directly to your local store.

What do I do if my order is late, has failed or has been missed?

If your delivery is coming from DX and is late, has failed or been missed, our partner will attempt to redeliver the next working day.

If your order is not coming from DX please contact our customer service team on 0330 123 4123 and they will organise your redelivery.

Can I amend my order?

Due to the current volume of deliveries we are unable to add, remove, change the date or delivery address of your order. If you need to change your delivery address your whole order will need to be cancelled and a new order placed online.

If you need to add something to your order, you will need to place a new order online. Please note we cannot link the extra delivery onto your existing order, therefore there will be two separate deliveries and delivery charges may apply depending on the order type and value.

If your delivery date is no longer convenient, our delivery team will either leave your items safely or take your items back to the depot and call you to arrange an alternative delivery date.

For all other post-delivery related enquires please contact 0330 123 4123 and choose the option for ‘After Sales’.

How do I check product or stock availability?

Product information is available through our website, including details on sizes, colours, guarantee periods, features and benefits.

For the latest stock information - including availability - please visit our website. Stock levels are constantly being updated and therefore we recommend you keep checking the website. Please be aware some items are only available to purchase in-store . We recommend you call the store in advance if you are making a journey to avoid disappointment.

Shopping in store

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Your safety comes first...

To ensure the safety of our staff and customers, please follow the messaging in store.

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At busy times you may be asked to queue outside of the store. Please queue following the floor markings and enter when a staff member tells you.

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Follow the messaging in store, and stay at least 2m from staff and other colleagues.

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Once you have finished shopping, follow the floor marking signs to the till.

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Place the trolley in the designated space and allow the colleague to scan your items.

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Please use contactless card payments where possible.

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Please help keep our staff safe by wearing a face covering in store.

For your information...

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If you are buying large products, please bring a member of your household to assist with carrying.

We are sorry for any inconvenience these measures may cause.

Click & Collect

Collection of your Click & Collect order will usually be available within 1 working hour after you have placed your order.

Occasionally this could take a little longer so please ensure that you have received confirmation that your order is ready before visiting your local store to collect.

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Home Delivery

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As these are particularly busy periods for us, availability may at times be limited and some products may not be available for home delivery where social distancing rules cannot be observed.

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We are currently experiencing particularly high volume of demand for home delivery and no longer have availability for Next Day delivery on most lines and locations.

Showroom Kitchen & Bathroom design service

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Please complete the form.
One of our team will then be in contact to arrange an appointment with one of our experienced Design Consultants.

We are open 9am-6pm every day.

COVID-19 - Safe Ways of Working Risk Assessment

During the COVID-19 emergency and beyond, the safety and wellbeing of our people, our customers and the communities we serve will always be our priority, and remains at the heart of our decision making process here at Wickes, which is part of Travis Perkins plc.

To support the UK Government’s encouragement of construction and building activity as an engine for economic recovery, we have a critical role to play in the supply chain. In order to protect colleagues and customers, and ensure our business can remain open, we have adapted our ways of working, and have been working with the Department for Business, Energy and Industrial Strategy (BEIS), other Government departments, trade associations and others to develop guidance for colleagues, customers and other stakeholders.

We continue to follow the latest official guidance and carefully monitor the COVID-19 situation. We remain committed to working closely with Government, customers and the wider industry to maintain safety and wellbeing.

Staying COVID-19 Secure in 2020

If anyone has concerns about our safe working arrangements, please raise them with the local manager or email staysafe@travisperkins.co.uk

Our COVID-19 Risk Assessment

In line with sound Health and Safety practices we have undertaken a COVID-19 risk assessment, taking into account how we operate whilst continuing to maintain the safety and well-being of our colleagues, customers, suppliers and others involved in our day-to-day activities. Our assessment is available here and will be reviewed on a regular basis in light of new guidance and any feedback from relevant stakeholders.

Our Assurance Arrangements

We have arrangements in place to ensure that our businesses comply with our Social Distancing Principles and follow the three-lines of defence principle:

1st Line of Defence - Local Manager Self Assessment and Line Manager Reviews (started)
2nd Line of Defence - Reviews of sites carried out either remotely or in-person by our HSE Team (starting June 2020)
3rd Line of Defence - An independent review of our COVID-19 Secure assurance arrangements (this will be undertaken shortly)

COVID-19 FAQs

What are your delivery options?
We are pleased to continue to be able to offer a home delivery service.
As these are particularly busy periods for us, availability may at times be limited so please bear with us.
We are currently experiencing particularly high volume of demand and are unlikely to have availability for Next Day delivery on most lines and locations.

Are all your products available online?
The majority of our products are available online, but some items in our ranges are only available in our stores.
We apologise for any inconvenience this may cause at this time.

Stores Opening - Doing it right, safely.

Each of our stores will have social distancing measures in place to protect our colleagues and customers. These initiatives mirror those deployed by other essential retailers and provide reassurance that you can shop safely in store and our colleagues are well protected.

There will be clear signage to ensure people remain two metres apart and perspex screens have been installed at our tills. Sanitising stations will be made available for our customers to use, please pay by card and contactless payments where possible.

Home Delivery

We are pleased to continue to be able to offer a home delivery option for our customers.

As these are particularly busy periods for us, availability may at times be limited and some products may not be available for home delivery where social distancing rules cannot be observed.

We are currently experiencing particularly high volume of demand and no longer have availability for Next Day delivery on most lines and locations.

We are releasing more delivery slots daily so please check again tomorrow if you are unable to order today

Click and Collect

Collection of your Click & Collect order will usually be available within 1 working hour after you have placed your order. Occasionally this could take a little longer so please ensure that you have received confirmation that your order is ready before visiting your local store to collect.

Click and Collect orders can be placed and collected every day. Orders can be collected from your local store in line with their opening hours. Please refer to your local store's opening hours for collection times.