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Shopping at Wickes
Shopping at Wickes

Safe shopping
Safe shopping




COVID-19 - Safe Ways of Working Risk Assessment

During the COVID-19 emergency and beyond, the safety and wellbeing of our people, our customers and the communities we serve will always be our priority, and remains at the heart of our decision making process here at Wickes.

To support the UK Government’s encouragement of construction and building activity as an engine for economic recovery, we have a critical role to play in the supply chain. In order to protect colleagues and customers, and ensure our business can remain open, we have adapted our ways of working, and have been working with the Department for Business, Energy and Industrial Strategy (BEIS), other Government departments, trade associations and others to develop guidance for colleagues, customers and other stakeholders.

We continue to follow the latest official guidance and carefully monitor the COVID-19 situation. We remain committed to working closely with Government, customers and the wider industry to maintain safety and wellbeing.

Staying COVID safe in 2021

If anyone has concerns about our safe working arrangements, please raise them with the local manager or email customer.relations@wickes.co.uk

Our COVID-19 Risk Assessment

In line with sound Health and Safety practices we have undertaken a COVID-19 risk assessment, taking into account how we operate whilst continuing to maintain the safety and well-being of our colleagues, customers, suppliers and others involved in our day-to-day activities. Our assessment is available here and will be reviewed on a regular basis in light of new guidance and any feedback from relevant stakeholders.

Our Assurance Arrangements

We have arrangements in place to ensure that our businesses comply with our Social Distancing Principles and follow the three-lines of defence principle:

1st Line of Defence - Local Manager Self Assessment and Line Manager Reviews, in place since June 2020
2nd Line of Defence - Reviews of sites carried out either remotely or in-person by our HSE Team. All sites reviewed in 2020 with further round of checks taking place across 2021
3rd Line of Defence - An independent review of our COVID-19 Secure assurance arrangements (completed June 2020)

COVID-19 FAQs

What are your delivery options?
We are pleased to continue to be able to offer a home delivery service.
As these are particularly busy periods for us, availability may at times be limited so please bear with us.
We are currently experiencing particularly high volume of demand and are unlikely to have availability for Next Day delivery on most lines and locations.

Are all your products available online?
The majority of our products are available online, but some items in our ranges are only available in our stores.
We apologise for any inconvenience this may cause at this time.

Customer Service

Customer Service

We are here to help.
Please contact our dedicated team regarding your store or online service request.

Please complete our contact form.

You can also contact us via Live Chat, Facebook and Twitter.

We are open:

Monday - Saturday: 9am - 5pm
Sunday: 10am - 5pm

Please note, we cannot amend your order once it has been confirmed. You can track your order here.

Can I cancel my order?

You can cancel an order up until it is delivered. Please be aware that if you cancel your order with less than 24 hours’ notice, the delivery may still be attempted, but you will have the option to cancel.

To cancel your order, call 0330 123 4123 and select option 3, then select 1 for ‘Cancellations’.

Alternatively please refuse the delivery at your doorstep on delivery. The items will be returned to us and you can expect to see your refund in your bank account within 7 to 10 days.

You can also return the item directly to your nearest store.

How do I get a refund?

If you have already contacted us regarding a refund, a member of our team will be in touch with you to resolve this matter as soon as possible.

If you would like a refund on a recent item please contact 0330 123 4123 and choose the 'After Sales' option.

Alternatively, you can return the item directly to your local store.

What do I do if my order is late, has failed or has been missed?

If your delivery is coming from DX and is late, has failed or been missed, our partner will attempt to redeliver the next working day.

If your order is not coming from DX please contact our customer service team on 0330 123 4123 and they will organise your redelivery.

Can I amend my order?

Due to the current volume of deliveries we are unable to add, remove, change the date or delivery address of your order. If you need to change your delivery address your whole order will need to be cancelled and a new order placed online.

If you need to add something to your order, you will need to place a new order online. Please note we cannot link the extra delivery onto your existing order, therefore there will be two separate deliveries and delivery charges may apply depending on the order type and value.

If your delivery date is no longer convenient, our delivery team will either leave your items safely or take your items back to the depot and call you to arrange an alternative delivery date.

For all other post-delivery related enquires please contact 0330 123 4123 and choose the option for ‘After Sales’.

How do I check product or stock availability?

Product information is available through our website, including details on sizes, colours, guarantee periods, features and benefits.

For the latest stock information - including availability - please visit our website. Stock levels are constantly being updated and therefore we recommend you keep checking the website. Please be aware some items are only available to purchase in-store . We recommend you call the store in advance if you are making a journey to avoid disappointment.

Safe shopping
Safe shopping