Shopping at Wickes

If you have already contacted us regarding a refund, a member of our team will be in touch with you to resolve this matter as soon as possible.

If you would like a refund on a recent item please contact 0330 123 4123 and choose the option for ‘After Sales’ and a member of the team will help.

Alternatively, you can return the item directly to your local store.

If your delivery is coming from DX and is late, has failed or been missed, our partner will attempt to redeliver the next working day.

If your order is not coming from DX please contact our customer service team on 0330 123 4123 and they will organise your redelivery.

Due to the current volume of deliveries we are unable to add, remove, change the date or delivery address of your order. If you need to change your delivery address your whole order will need to be cancelled and a new order placed online.

If you need to add something to your order, you will need to place a new order online. Please note we cannot link the extra delivery onto your existing order, therefore there will be two separate deliveries and delivery charges may apply depending on the order type and value.

If your delivery date is no longer convenient, our delivery team will either leave your items safely or take your items back to the depot and call you to arrange an alternative delivery date.

For all other post-delivery related enquires please contact 0330 123 4123 and choose the option for ‘After Sales’.

Product information is available through our website, including details on sizes, colours, guarantee periods, features and benefits.

For the latest stock information - including availability - please visit our website. Stock levels are constantly being updated and therefore we recommend you keep checking the website. Please be aware some items are only available to purchase in-store . We recommend you call the store in advance if you are making a journey to avoid disappointment.

We have arrangements in place to ensure that our businesses comply with our Social Distancing Principles and follow the three-lines of defence principle:

1st Line of Defence - Local Manager Self Assessment and Line Manager Reviews (started)
2nd Line of Defence - Reviews of sites carried out either remotely or in-person by our HSE Team (starting June 2020)
3rd Line of Defence - An independent review of our COVID-19 Secure assurance arrangements (this will be undertaken shortly)

What are your delivery options?
We are pleased to continue to be able to offer a home delivery service.
As these are particularly busy periods for us, availability may at times be limited so please bear with us.
We are currently experiencing particularly high volume of demand and are unlikely to have availability for Next Day delivery on most lines and locations.

Are all your products available online?
The majority of our products are available online, but some items in our ranges are only available in our stores.
We apologise for any inconvenience this may cause at this time.

Do you still offer installation?
In order to adhere to the current government guidelines regarding safe social distancing, we have had to temporarily suspend our installation service. All customers affected are being contacted directly and orders will be rescheduled as soon as possible.
We apologise for any inconvenience this may cause.

Following the successful trial opening of six stores with new social distancing measures, we will open 106 stores on Thursday 14th May and a further 108 stores on Tuesday 19th May.

Each of our stores will have social distancing measures in place to protect our colleagues and customers. These initiatives mirror those deployed by other essential retailers and provide reassurance that you can shop safely in store and our colleagues are well protected.

We will limit the number of people in our stores at any one time, there will be clear signage and floor markers to ensure people remain two metres apart and perspex screens have been installed at our tills. Sanitising stations will be made available for our customers to use, colleagues will be using PPE and we will only accept card and contactless payments.

In addition to the new social distancing measures, these stores will operate shorter opening hours on Monday to Saturday, from either 7.00am or 8.00am, closing at 4.00pm or 5.00pm. Sunday trading hours remain 10.00am to 4.00pm.

We are pleased to continue to be able to offer a home delivery option for our customers.

As these are particularly busy periods for us, availability may at times be limited and some products may not be available for home delivery where social distancing rules cannot be observed.

We are currently experiencing particularly high volume of demand and no longer have availability for Next Day delivery on most lines and locations.

We are releasing more delivery slots daily so please check again tomorrow if you are unable to order today

Our collection times are a little longer at the moment due to customer demand. In order to keep customers and colleagues safe we need to make sure that we manage demand carefully, but we aim to have your order ready to collect within 4 working hours. Please do not travel to store until you have received confirmation that your order is ready.

Click and Collect orders can be placed and collected every day. Orders can be collected from your local store in line with their opening hours. Please refer to your local store's opening hours for collection times.

Please also note; If your order includes an age restricted product you will be required to show ID (instructions given when you arrive at store)