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Shopping in store

Your safety comes first...

To ensure the safety of our staff and customers, please follow the messaging in store.

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Please queue following the floor markings and enter when a staff member tells you.

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Follow the messaging in store, and stay at least 2m from staff and other colleagues.

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Follow the one-way system we have put in place in store if applicable.

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Once you have finished shopping, follow the floor marking signs to the till.

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Place the trolley in the designated space and allow the colleague to scan your items.

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We are only accepting card payments. Please use contactless where possible.

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Please return your trolley to the trolley cleaning station once you have finished with it.

For your information...

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Book a free virtual design appointment for your dream kitchen or bathroom.

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We apologise - our in-store paint mixing service is currently unavailable.

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If you are buying large products, please bring a member of your household to assist with carrying.

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We cannot currently register any new TradePro accounts in store. Please apply online.

We are sorry for any inconvenience these measures may cause.


Click & Collect

We are operating a contactless Click and Collect service for our customers which will be operated outside of our stores. Our collection times are a little longer at the moment due to customer demand. Please do not travel to store until you have had confirmation that your order is ready as we will be unable to provide the collection if it is not ready.

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Home Delivery

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As these are particularly busy periods for us, availability may at times be limited and some products may not be available for home delivery where social distancing rules cannot be observed.

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We are currently experiencing particularly high volume of demand for home delivery and no longer have availability for Next Day delivery on most lines and locations.


Customer service
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We are experiencing a significant higher number of contacts at the moment so please bear with us.

You are likely to experience long wait times so if your call is not urgent then please contact us via email or Live Chat.

Our customer service team are open:

Monday - Saturday: 08.00 - 17.00
Sunday: 10.00 - 17.00