Support

Wickes Solar powered by Solar Fast has rebranded to Wickes Solar, bringing the same trusted service and solar expertise under one unified name. Wickes Solar is a trading name of Gas Fast Ltd. Gas Fast Ltd is a Wickes group company.

Nothing changes. Your warranties, monitoring, and aftercare are all still valid and managed by Wickes Solar.

No. If you bought through Solar Fast, your system, warranties, and support remain exactly the same, but are now managed by Wickes Solar.

You can contact Wickes Solar directly for all support, warranty, and service queries. Queries can be emailed to contact@wickessolar.co.uk or you can call 0330 818 3116

Any complaint verbal or written will be referred to our complaints manager at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable. Please refer to our complaints policy for further information.

Complaints can be made by phone or in writing to:

Telephone: 0330 818 3116

E-mail: complaints@wickessolar.co.uk

Write to us:

Gas Fast Ltd Unit 17 Allerton Bywater Network Centre Letchmire Road Castleford WF10 2DB

Our panels come with a 30-year performance warranty and a 25-year product warranty. Inverters and batteries typically come with 10-12-year product warranties.

• A performance warranty guarantees the panels will still generate a certain percentage of their original output after a set number of years.

• A product warranty covers defects or faults in the equipment itself.

We include a 2-year workmanship warranty, which covers the installation itself.

We provide ongoing monitoring of your system for 30 years. This lets us spot potential issues early and keep performance on track.

You’ll use the manufacturer’s monitoring app. It shows live generation, battery storage, and your home’s energy use.

Our customer support team is your first point of contact. They’ll guide you through checks and arrange an engineer visit if needed.

Warranties cover faults or defects with the panels, inverters, and batteries. They don’t cover accidental damage, storm damage, or general wear and tear.

Just contact our support team. We’ll check your system remotely where possible and arrange repairs or replacements if needed.

Yes. We’ll provide the documents you need, including your MCS certificate and DNO approval, which can be used for insurance or export tariffs.

Yes. Warranties stay with the system and can be transferred to the new homeowner.