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Faulty or damaged products

In the unlikely event that a delivered product (including made-to-measure items) is faulty or damaged, we will exchange it or provide you with a full refund (including delivery charges), as long as we are notified of the product’s fault within 30 days of it being delivered to you.

You can arrange for the product to be collected, by ourselves or nominated carrier, or return the product to your local Wickes store, with proof of purchase.

Products not required

You can return Wickes products you do not require for a refund.

If you cancel your order within 7 days following the date of delivery, we will give you a full refund including delivery charges.

If you advise us of your proposed return within 30 days (but more than 7 days) following the date of delivery we will give you a full refund excluding delivery charges.

Made-to-measure products

Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit.